Sr. Managing Partner of Organizational Development

BRIAN PARKER

PROFESSIONAL SUMMARY

Results-oriented organizational leader with over 17 years of experience directing adult education, change management, software deployment, and training programs. Proven ability to create innovation using new technology, simplify processes, and lead cross-functional teams. Capable of finding process improvement possibilities and implementing scalable technology solutions that increase productivity. Thrives in dynamic circumstances and succeeds at leading enterprises through digital change. WORK HISTORY

Sr. Managing Partner of Organizational Development 01/2013 to Current

PM&M, LLC - Fort Lauderdale, FL

Organizational Learning Strategy

• Building and leading a strategic learning roadmap grounded in equity, cultural responsiveness, and continuous improvement.

• Collaborating with senior leaders to embed learning into organizational culture and decision-making.

• Monitoring sector trends to inform learning strategies and respond to emerging needs.

Training & Staff Development

• Designing engaging learning experiences using blended modalities (in- person, virtual, on-the-job, self-paced).

• Facilitating interactive, practical training for staff at all levels, including executive coaching, management training, and frontline development.

• Evaluating training effectiveness using feedback loops and performance data to ensure knowledge retention and behavior change. Onboarding & Talent Development

• Reimagining the onboarding journey to foster belonging, confidence, and clarity from day one.

• Developing clear, competency-based learning pathways that support career progression across roles.

• Introducing mentorship, coaching, and peer learning programs to support ongoing development and leadership readiness. Curriculum Design & Innovation

• Leading the development of culturally responsive, youth-centered curriculum aligned with expanded learning best practices.

• Utilizing technology and design thinking to deliver scalable, accessible, and engaging learning content.

Evaluation, Quality & Impact

• Developing systems for tracking learning KPIs, training participation, and program impact.

• Producing reports and dashboards to inform leadership decisions and funder communications.

Collaboration & Capacity Building

• Partnering with HR, DEI, and Program teams to align L&D efforts with broader organizational priorities.

• Leading cross-functional initiatives to promote team cohesion, staff well-being, and psychological safety.

• Building relationships with external experts, consultants, and peer organizations to expand internal capacity.

CONTACT

Address: Los Angeles, CA 90015

Phone: 310-***-****

Email: *****.******@**********.***

Portfolio Link: PM&M_LLC

LINKEDIN

www.linkedin.com/in/brian-parker-

mba-15567a37

SKILLS

• Project Mgmt. Professional. (PMP)

• Microsoft Project/ Visio

• Jira

• SDLC

• SCRUM Master

• Kaban

• Agile/ Waterfall Methodology

• Instructional Designer

• InDesign

• Certified Technical Trainer

• ADKAR Change Management

• ADDIE Framework

• Backward Design

• Kirkpatrick Model Application

• Scrum Master & Methodology

• Articulate Storyline/Rise 360

• Adobe Learning Manager (ALM)

• SharePoint

• Alteryx

• SAP 4 HANA

• ERP

• Kronos/ UKG Workforce Mgmt.

• Tableau/Power BI

• Microsoft Office Suite

• Adobe InDesign (Id)

• UiPath

• Oracle PLM & Fusion

• Strategic Planning

• Operational & Organizational

Restructuring & Development

EDUCATION

• University of Southern California (USC) – Los Angeles, CA Organizational Change & Leadership (EdD.) – TBC: Spring 2027

• Morgan State University - Baltimore, MD

Master of Business Administration – 2007

• Morgan State University - Baltimore, MD

Bachelor of Science, Marketing – 2005

CERTIFICATIONS

• Certified Project Management Professional (PMP)/ Scrum Master (SM)

• Certified Learning & Development Professional (CLDP)

• Certified Technical Trainer (CTT)

• Certified Instructional Designer

• Certified Business Systems Analyst

• Budget Planning & Forecasting

• Performance Analysis

• Marketing & Market Analysis

• EMR/EPIC Application

• Google Doc

• UKG – WFD Dimensions

• ACA/Medicare/Medicaid

• Quality Analysis

• Opera PMS

• Micros 3700/8700/ 9700

• Agilysys POS/ Universal Desktop

CORP TO CORP - CONTRACTED PROJECTS

Diversified Technology Inc. (Ditech) & Deloitte - Cook County Healthcare Systems (CCH) 12/2023 – 10/2024 Program Consultant (10 – Month Contract)

• Partnered with CHRO & WFD Director: as a single point of contact for over 137 departments within CCH as LMS Administrator – analyzed, designed and developed Joint Commission approved e-learning courses.

• Redesigned 46 mandated in-person training courses into 59 uniquely designed Joint Commission approved e-learning courses in 10 months.

• Increased CCHs adoption rating 92% for Professional Development Courses with a State of Illinois - Joint Commission approval rating of 100%.

• Designed, developed and implemented - State of Illinois Joint Commission approved compliance reporting System for all internal and external training programs with regards to CPE credits and credentialing. Software: Adobe Learning Management System (ALM), RISE 360, Storyline Articulate, PowerPoint, EMR, EPIC Gainwell Technology, Inc. - State of California HCM 02/2024 – 06/2024 Project Manager – Product Development Consultant (4 – Month Contract)

• Managed the State of California - DHCS – Population Health Mgmt. $25M implementation - managed 9 Software Developers, 6 System Analysts, 3 Instructional Designers and 2 Trainers. Staging the execution of the Statewide agency HCMS, with impacts on the future state of operations for the Person Care of 39.5M people.

• Developed internal/external training programs and material: to ensure alignment with the state policies/procedures and future state of the PHM-HCMS processes throughout the implementation process.

• Conducted Performance Impact Analysis on the current and future state of business processes. Software: PHM Software, SharePoint, Cornerstone LMS, Microsoft Project, Jira, Smartsheets TTA, Inc. – CxLoyalty: Chase Travel Partner Solution 09/2023 – 12/2023 Sr. Training Consultant (3 – Month Contract)

• Led a team of 8 Consultants: in successful on-boarding of 200 fully trained PCI Compliant Customer Service Representatives in 9 different countries for Chase Travel. Software: Visio, PHM Software, SharePoint, GDS -FAA Reservation Agent, Maui: Chase Travel Payment Processor MedaSource - Advent Health 03/2023 – 09/2023

Project Manager – UKG-WFD Training Consultant & Instructional Designer (6 – Month Contract)

• Managed 13 consultants: in the $5M successful implementation, configuration and training of 6 Hospitals in Denver, CO on UKG Dimensions Systems.

• Collaborated with Advent Health Hospitals CEO and IT Director to develop a 6-month strategic implementation plan for successful GO-LIVE and transition to UKG Dimensions System. Software: UKG-WFD Enterprise Application (T&A, Scheduling), Microsoft Project, Jira, Confluence, Smartsheets TTA, Inc.– WellPath, Inc. 10/2022 – 03/2023

Sr. UKG Kronos Training Consultant & Instructional Designer (5 – Month Contract)

• Managed 2 consultants and 30 Employees: in the $12M successful implementation, configuration and training of 400 Correctional Facilities across the US on the UKG Dimensions Systems. Software: UKG-WFD Enterprise Application (WFD Configuration, T&A, Scheduling); PowerPoint, InDesign, SGA, Inc. – Zebra Technologies, Inc. 09/2022 – 02/2023 Sr. Change Management. Training Consultant and Instructional Designer (5 – Month Contract)

• Partnered with: Key Instructional Designers and Manufacturing Engineering during the implementation and integration of the Oracle PLM and Oracle Fusion application while simultaneously using the implementation to improve and streamline the organizational structure.

• Performed impact analysis to assess how changes will affect employees and the organization; identified and mitigated potential risks associated with the change and developed mitigation strategies to manage potential resistance to change.

Software: Oracle PLM, Oracle Fusion, Visio, Learning Management System, RISE 360, Storyline Articulate, PowerPoint Now100, Inc. & Sandata On-Demand - State of California HCM 02/2022 – 09/2022 Sr. Managing Consultant & Instructional Designer (7 – Month Contract)

• Partnered with State of California Agency leaders: to implement and execute a Statewide agency Electronic Visit Verification (EVV) Platform mandated by the federal government, with impacts on the future state of operating approaches for Person Care Services and Home Health Care Services. Software: Sandata On-Demand Electronic Visit Verification (CAL- EVV); Visio, PowerPoint, Cornerstone LMS Guidehouse 12/2021 – 07/2022

Sr. Consultant, Training Infrastructure & Instructional Designer (8 – Month Contract)

• Partnered with Washington Metro Area Transit Authority (WMATA): to implement and install a statewide OJT Program mandated by the FAA, with impacts on the future state of operations of DC Metro transit system. Software: Oracle Fusion, RTR Software, Learning Management System, RISE 360, Storyline Articulate, PowerPoint Modis & Northwestern Mutual 10/2021 – 02/2022

Sr. Learning Experience Consultant & Instructional Designer (4 – Month Contract)

• Partnered with Northwestern Mutual's Management Team to synthesize various data and analyze information, to find training needs (i.e. Instructional Design and Design Concepts) of Managing Partners, Directors, Financial Representatives, Field staff, DNOS, and Field leadership. Software: NWM Financial Planning, SharePoint, Learning Management System, RISE 360, Storyline Articulate, PowerPoint Judge Group & Pricewaterhouse Cooper, Ltd. 02/2019 – 03/2020 Lead Training Consultant (12 – Month Contract)

• Solely created digital upskilling learning program: Digital Academy used to train 55,000 practitioners nationwide on how to blend and wrangle data.

• Trained practitioners on the use of 4 applications in 2 days with a 100% adoption rate and 95% success rate. Software: Alteryx, Tableau, Power BI; UiPath, Digital Labs, Google Docs, Google Sheets, Google Share Drive Indecomm & Sony Pictures Entertainment 12/2018 – 02/2019 Business Analyst & Training Consultant (3 – Month Contract)

• Led the design, development, and implementation of SPE's Global Security Training Program, which included standards and protocols for cybersecurity, irregular warfare, nuclear security, space security, and environmental security, with a focus on sharpening skills in identifying, protecting, detecting, and responding to potential threats. Software: Tableau, Excel, Adobe Photoshop, MS Team, Google Earth, Jira, Confluence NextGen GR & Freewheel a Comcast Company 11/2017 – 12/2018 Sr. Training Specialist (12 – Month Contract)

• Created an organizational national training plan for strategic positioning and performance-impact with the company executives and high-level managers vision for the company. Software: One TIM Commercial Buying Software, Learning Management System, RISE 360, Storyline Articulate, PowerPoint All Walks of Life, Inc. 08/2016 – 11/2017

Director of Business & Strategic Development (Consultant)

• Partnered with the CEO to optimize business procedures to achieve long-term change that would help in the rollout of the EMR application. Provided on-the-spot performance effect assessments to aid training and implementation initiatives. Finally, helping in a successful deployment in which clinicians felt supported and willing to switch to iPad integration.

Software: EHR Application, EPIC, EMR, iPad Integration, Blackbaud, Learning Management System, CRM Tek Partners & Southern Wine & Spirits of America, Inc. 04/2015 – 08/2016 Managing Training Consultant (16 – Month Contract)

• Developed and Implemented: IT training strategy for $23M SAP project.

• Instituted training processes, KPIs, and standards across organization took the burden off SMEs and set up comprehensive training team standards including peer reviews, templates, style guides as well as KPIs (i.e., average assessment, satisfaction scores)

Software: SAP, SAP Expense, SAP Concur, ERP, NPT, Microsoft Project, Smartsheet, and Google Documents Mphasis an HP Company – Wyndham, IHG and Harrah Ceasar’s Casinos 04/2009 – 04/2015 Hotelier Training Consultant

• Trained various Hotel Franchises on various Property Management Systems, Point of Sales, Revenue Management Tools, Sales & Catering Platforms and CRMs.

Software: CRS: Holidex Plus, Wyndham; PMS: Opera, Agilysys; POS: Micros-3700/8700/9700; Agilysys; Revenue Mgmt.: HERO, Perform; CRM: Libra-on-Demand; S&C: Starwood/Marriott- CITY & ISAC, IHG-Delphi.

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