Development Specialist Technical Support
Resume:
*******.********@*****.***
Richmond Hts. Ohio
LEARNING & DEVELOPMENT SPECIALIST
RORICO A. WILLIAMS
About
I am a highly motivated professional with extensive experience in designing and delivering effective training programs while streamlining the learning process. Excellent in building relationships with stakeholders, communication skills, attention to detail, while being committed to providing quality results.
Experience
IT-Training and Development Specialist
University Hospitals / Shaker Hts. Ohio
2022-2024
Implementation of a new EPIC system for over 300 physicians, nurses, technicians, and clerks.
Responsible for Allscripts and EPIC ASAP (ER) training, along with curriculum development.
Develops lesson plans, curriculum design, training manuals, classroom exercises, competency assessment, and online computer-based learning modules.
Partner with SMEs, Technical Support, and Management, to identify training content gaps.
Learning and Development Trainer
Amerigas / Brooklyn Hts. Ohio
2020-2022
Conduct training classes in person and via Webex.
Ensure Stakeholder’s needs are met before, during and after training.
Facilitate needs assessment on operational workflows to identify learning strategies and opportunities.
Prepare and update all course and instructional materials.
Utilize effective adult learning strategies.
East Coast new hire and continued education training.
Strong proficiency with Learning Management Systems
Patient Access Trainer
MetroHealth Systems / Brooklyn Heights Ohio
2016-2020
Collaborate with management and subject matter experts to identify and develop company training needs.
Create, design, and implement training programs, workshops, elbow to elbow training sessions, conferences, nesting, and lectures for staff and leadership.
Design and prepare training materials such as curriculum job aids, on-line learning modules, videos, presentations, and special projects.
Support system wide role outs and monitoring for go-lives.
Deliver classroom instruction, demonstrating effective communication, presentation, and media applications.
Serve as the subject expert for all Front-End Epic system training and delivery concerns.
Partnering with site leadership and analysts to ensure successful transition to the production environment.
Effective team building and relationship building training.
Analyzes, tests, and troubleshoot application and technical issues related to training environments.
Work independently and collaboratively in a fast-paced environment
Education
Master of Science in Business Administration
University of Phoenix
2012-2014
Bachelor of Science in Business Management
University of Phoenix
2008-2011
Skills
Project development and management
Highly effective communication skills
Excellent presentation skills
Ability to collaborate effectively
Problem solving
Instructional design
References
(available upon request)
RODRICO A. WILLIAMS cont.
Additional skill details:
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner.
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly.
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences.
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively.
Team Collaboration: Willingness to work together with others on annual learning and development plans and supporting shared goals.
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction.
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome.
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously.
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment.
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