Customer Service, Business Management Supervisor

Shanika Smith

PH: 601-***-****

**********@*****.***

OBJECTIVE: Highly motivated executive assistant and customer care manager with over 15 years of experience in creating an organized office structure, precise data entry and effective new hire training. I possess strong skill sets in project management, relationship management, prioritization and abilities to learn quickly and thrive in a fast paced environment. WORK EXPERIENCE:

United Parcel Service

Package Center Supervisor

October 2022-Present

• Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely.

• Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner.

• Communicate effectively with the customer to provide a solution of clarity and satisfaction to their issues.

SmileBuilders, Inc.

Billing & Collections Coordinator/Asst. Office Manager June 2015 – April 2020

• Receive, sort, manage and track incoming and outgoing payments. Post bill, receipts and invoices.

• Provides an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers and ensuring that all patient records are handled appropriately. Addressing patient questions and problems.

• Coordinate internal and external office support by managing provider schedules and patient office visits, processing incoming and outgoing mail and conducting in office meetings and events.

• Ensuring the process of all insurance claims and appropriate handling of explanation of benefits, financial records and managing office inventory.

Comcast Xfinity

Subject Matter Expert

June 2012 – April 2015

• Handled and resolved a wide range of issues for customer’s account from billing, technical troubleshooting and the usage of applications.

• Identify coaching opportunities and provide training and support to entry-level agents on billing systems, the proper usage of equipment and applications.

• Provide leadership to a team by motivating and building a team that reaches monthly goals and metrics.

Walmart

Senior Customer Service Agent

August 2009- November 2011

• Served as primary point of contact and resolution for customer issues via telephone and email interactions.

• Responsible for resolving issues and or directing customers to appropriate staff to resolve issues they may have.

• Kept an organized record of customer account information for future references to ensure that all issues were handled appropriately.

SKILLS:

Microsoft Office Suite, Avaya, Adobe Systems, Dentrix, Data Entry, 10 Key CERTIFICATIONS (LICENSES)

• Insurance Life License, Claims Adjuster License

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