Support Specialist Customer Service

Marlene Yanez

Brownsville, TX *****

******.*********@*****.*** 956-***-****

Professional Summary

Support specialist with experience in customer service, patient advocacy, and administrative assistance across remote and fast-paced environments. Skilled in onboarding, insurance verification, multi-channel communication, and problem resolution. Known for providing empathetic, accurate, and efficient support while working both independently and collaboratively. Seeking to contribute to a forward-thinking organization in a fully remote role.

Professional Experience

Remote Member Support Specialist

TaskUs Aug 2024 – Dec 2024

Responded to incoming service requests and guided members through customized onboarding solutions

Monitored case resolution timelines and proactively communicated updates to stakeholders

Tracked and reported user trends to help improve service delivery models

Used web-based systems to update account information and troubleshoot access issues

Remote Customer Service Associate

Senture Apr 2023 – Feb 2024

Addressed customer inquiries regarding application status, account setup, and troubleshooting

Followed standard scripts and escalation processes to ensure accurate support delivery

Participated in training updates to stay current with system and policy changes

Met service level agreements consistently while handling high call volumes remotely

Administrative Support Assistant

American Dispatch Mar 2022 – Dec 2022

Managed scheduling calendars and organized team meetings for dispatch coordination

Supported report preparation and ensured files were maintained according to office standards

Logged transportation activity data into spreadsheets for management review

Greeted callers and routed communication to relevant departments efficiently

Education

Associate of Science in Accounting

Texas Southmost College – Brownsville, TX Aug 2021 – Aug 2023

Skills

Remote Customer Support, Insurance Verification, Member Onboarding, Email & Phone Communication, Problem Resolution, CRM Software, HIPAA Compliance, Team Collaboration, Administrative Support, Data Entry, Time Management, Multi-tasking, Scheduling, Fast-Paced Adaptability, Bilingual (English/Spanish)

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