Customer Service Sales Associate

Virginia Shoub

Fairhope, AL *****

251-***-**** – *********@*****.***

Professional Summary

Highly experienced and known for exemplary customer service and leadership skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Skills

Stocking and Receiving

Teamwork and Collaboration

Customer Service

Store Opening and Closing

Stockroom and Store Upkeep

Customer Needs Assessment

Policy and Procedure Adherence

Product Recommendations

Answering Customer Questions

Speaking Clearly

Stockroom Organizing

Customer Understanding

Work History

01/2022 to Current Manager

Walgreens – Fairhope, AL

Act as a face of Walgreens to customers.

Main responsibilities include customer service, cashier, and stock.

Ensuring the safety of customers and employees.

Opens and closes the store including all required system startups.

Required proper cash handling.

Ensuring the floor and stockroom are ready for the business day.

Responsible for opening the back door of the store for deliveries.

Unloading freight and stock trucks.

Merchandising and Planograms.

Delegate tasks.

Customer service includes greeting guests, answering phone questions and complaints, and helping customers find products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.

10/2022 to 01/2023

Warehouse Stocker/Sales Associate (Seasonal)

Hobby Lobby – Daphne, AL

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Solved customer challenges by offering relevant products and services.

Increased sales by offering advice on purchases and promoting additional products.

Achieved perfect attendance and on-time record.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Loaded and unloaded merchandise using ladder.

08/2022 to 05/2023

Deli Clerk (Part-Time)

Rouses Supermarket – Daphne, AL

Greeted customers at the counter to fulfill requests and answer questions.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Maintained clean, trash-free workspaces to maximize productivity and safety.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Made food according to standard recipes with requested changes for customer satisfaction.

Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Learned other teammates' work tasks to train as backup.

Offered product samples to customers, generating additional sales through taste-testing.

Created appealing food arrangements for party trays and specialized orders.

Prepared salads, soups, and sandwiches for customers.

Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Kept kitchen, counter and dining areas cleaned and sanitized.

Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.

Replenished serving stations with fresh food and cleaned up spills.

Documented customer orders and conveyed special requests to kitchen staff.

Thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

02/2018 to 08/2022

Warehouse Manager

Organizing Solutions – Daphne, AL

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.

Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Worked with warehouse team to consistently accomplish operations goals and exceed performance targets.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Kept departments and customers updated on critical shipments.

Enhanced slot control of freight in warehouse by optimizing organization efforts.

Handled day-to-day shipping and receiving.

Expedited resolutions of shipping errors and packaging mistakes.

Conducted research to address shipping errors and packaging mistakes.

Education

05/1995

High School Diploma

Theodore High School - Theodore, AL

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