Call Center Data Entry

Rochelle M. Stamper

**** ********* ***, ******, ** 30260

678-***-**** · ***********@*****.***

Professional Summary

Detail-oriented and compassionate healthcare support professional with over 10 years of experience in patient coordination, call center scheduling, and electronic health record management. Skilled in de-escalation, HIPAA-compliant communications, and remote care access. Proven ability to manage high call volumes, train new staff, and support interdisciplinary teams. Adept with Epic, IDX, Mysis, and Transchart systems. Seeking a remote healthcare operations or support role that values integrity, customer care, and data accuracy.

Core Skills

• Medical Terminology HIPAA Compliance

• De-escalation & Conflict Resolution

• Patient Scheduling & Telehealth Support

• Electronic Medical Records (Epic, Transchart, IDX)

• Microsoft Office Suite Data Entry & Analysis

• Remote Work Customer-Focused Training

Professional Experience

Kaiser Permanente – Remote

Advanced Scheduling Agent May 2016 – March 2025

• Deliver high-quality phone service to patients using automated call systems.

• Schedule in-person, phone, and telehealth appointments aligned with referral authorizations.

• Ensure HIPAA-compliant communication and accurate patient preparation instructions.

• Trained incoming staff and acted as Subject Matter Expert for workflow improvements.

• Participated in service-enhancement projects using feedback and quality data (95%+ satisfaction).

• Logged and analyzed call volume and scheduling data into automated reporting systems.

Stanford Hospital – Palo Alto, CA

Patient Care Coordinator, Adult Kidney & Pancreas Transplant Team November 2005 – September 2015

• Provided comprehensive administrative support to transplant coordinators.

• Scheduled patient appointments, verified insurance, managed EMR records via Epic and Transchart.

• Transcribed clinical progress notes and managed agendas, reports, and logistics.

• Assisted in onboarding new staff and orienting them to system applications and office procedures.

• Maintained secure patient records and upheld HIPAA and privacy standards.

Palo Alto Medical Foundation – Palo Alto, CA

Clinical Access Analyst October 2003 – March 2005

• Monitored provider supply/demand metrics and supported Advanced Access scheduling initiative.

• Collaborated with Epic team to test updates and troubleshoot database access issues.

• Drafted SOPs and created data reports for leadership review.

• Processed appointment requests from PAMFOnline and managed daily department workflow.

Education

Clark Atlanta University – Atlanta, GA

Bachelor of Arts in Communications (Cum Laude) May 2001

• Lambda Pi Eta Communications Honor Society

• Golden Key National Honor Society

• President’s Honor & Dean’s List

Contact this candidate