Administrative Assistant Customer Service

Yvette Hall

+1-409-***-**** **************@*****.*** Rosharon, 77583

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SUMMARY

High-energy sales, administrative and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

SKILLS

Inside sales and support

Customer service

Accounts Payable

Accounts Receivable

Payroll Processing

Purchase Order Management

Order Fulfillment

Administrative Support

Invoicing

Teams

Slack

Zoom

CRM Software

NetSuite

OPS

SharePoint

Salesforce

PeopleSoft

Quick Base

Quickbooks

Product Knowledge

MS365

Microsoft Excel

Word

Access

Office

Outlook

Email Support

Remote Support

Call Center Experience

Escalation Handling

Conflict Resolution

EXPERIENCE

Customer Care and Sales Representative, Asurion, June 2024-June 2025 Houston, TX

Provided excellent customer service to customers by processing claims tracking packages and assisting with other policy needs.

Evaluating and assisting with customer concerns explaining device capabilities in meeting sales goals.

Accounts Payable Specialist/ Hybrid Remote, BILL.com, June 2023-May 2024 Houston, TX

Maintained strong relationship with Vendor and Organization. Outbound 3rd Party Virtual card payment processing using 2 and 3 way matching. Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.

Reduced invoice processing time with accurate data entry and timely vendor communication.

Inside Sales Support Representative, CasinoTech, August 2021-May 2023 Tomball, TX

Streamlined support processes for increased efficiency and improved response times and utilized CRM tools proficiently.

Developed and maintained relationships with customers by reaching out via phone calls, emails and social media.

Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.

Collaborated with other teams to identify and resolve customer issues quickly and professionally.

Participated in regular product training sessions to stay current on product knowledge. Pricing Coordinator, Stine, October 2020-May 2021

Lake Charles, LA

Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance department.

Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.

Improved efficiency of the pricing department by implementing new software tools and automating manual processes.

Performed scan audits according to schedule.

Call Center Customer Service Representative/ Tier2, Alorica/ US Bank, July 2016-January 2019 Beaumont, TX

Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Handled escalated customer complaints effectively, leading to satisfactory resolutions. Met customer call guidelines for QA, service levels, handle time and productivity. Simultaneously handling multiple tasks such as navigating systems, dual monitor, call notes and answering customer inquiries utilizing Knowledge Base. Documented and detailed calls and complaints using CRM database. Scheduling Manager/ Community Liaison, King Smiles Dental, September 2011-July 2016 Beaumont, TX

Optimized scheduling processes by implementing efficient software tools and organizational systems.

Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.

Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.

Community Liaison- Field Marketing, participated in Health Fairs and networked with DHHS and WIC offices.

Outside Sales Representative, Home Medical Equipment, January 2009-August 2011 Lake Charles, LA

Increased territory sales by building strong relationships with key clients and identifying new business opportunities.

Managed a large client base, consistently exceeding sales targets. Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value to clients.

Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.

Staffing Consultant/Recruiter, LINK Staffing, June 2006-February 2009 Austin, TX

Provided personalized staffing solutions tailored to the client's specific needs. Developed relationships with clients and candidates, fostering long-term partnerships and repeat business.

Sourced top talent through various channels, including job boards, social media, networking events, and referrals.

Processed new hires and weekly payroll, employee benefits using CRM. Submitted weekly and monthly financial reports.

Office Manager/ Administrative Support/ Project Manager, The Reynolds Company, March 2002- May Developed 2006 Austin, comprehensive TX project plans with clear timelines, milestones, and budget requirements, ensuring timely, high-quality results. Delivering a high level of service to client satisfaction. Strengthened relationships with vendors to secure favorable pricing on supplies and timely delivery.

Closely coordinated site logistics such as materials delivery, equipment storage, and personnel access.

Sought opportunities for professional growth by attending industry conferences, networking events, and participating in relevant training sessions. Generated weekly and monthly status reports for helpful progress tracking. EDUCATION AND TRAINING

Associate's degree

Business, Austin Community College, Austin TX July 2003 Some College

Mass Communications, Xavier University of Louisiana, New Orleans LA January 1990

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