Data Entry Human Resources
Resume:
Elizabeth Bustamante Rivas
**********@*****.***
OBJECTIVE
To obtain a position with a company where I can maximize my management skills, quality assurance, dispatch, extensive administrative and training experience to full potential. I have 10 years of varied experience and 5 years of supervisory experience I have the ability to adapt to various work environments which makes me confident that I am qualified to embrace any task and overcome any challenge I am presented within order to achieve corporate goals .
EDUCATION
Middlesex County College
● Business Administration/Culinary Arts (2010-present)
Kean University
● Communications/theater (2005-2007)
WORK EXPERIENCE
SO/PCG (Medicaid Maine) Remote
July 2024- October 2024
Title: Public Health Associate
Responsibilities include: Determining Medicaid eligibility and Medicaid related data entry. Assisting with SNAP & TNAF benefits Updating client information, heavy inbound calls.
SSO/PCG (Medicaid Montana) Remote
September 2023- March 2024
Title: Eligibility Coordinator
Responsibilities include: Determining Medicaid eligibility and Medicaid related data entry. Entering a significant amount of data, while receiving calls.
DAVIS GROUP Remote
March 2023 -August 2023
Title: Enrollment Specialist
Responsibilities include: Reviewing documents submitted by tenants and landlords
Assist in processing rental assistance applications
Creating budget for finance approval
Transperfext connect. Remote
February 2022-December 2022
Title :Bilingual interpreter (spanish)
Responsibilities include:
Translation verbatim for various fields medical,judiciary,financial EBT, schools 911 emergency.
MAXIMUS-Remote
August 2021- February 2022
Title:Customer Service Agent
Responsibilities include:
Assisting customers with getting COVID-19 vaccine appointments, boosters providing location information. Providing information regarding the vaccine.
NJDOH -Remote
November 2020- August 2021
Title: Social Service Coordinator
Responsibilities include: screening customers exposed to COVID-19, contact tracing, provide quarentine guidelines following up with contacts and providing social services resources.
Universal Cleaning March 2015 -present
Title: Operations/Office Manager
Responsibilities include:
Supervisory Duties- overseeing both Administrative and field employees ensuring productivity and service quality.
Route planning, scheduling, day to day operations, field inspections to ensure proper procedure is being followed to provide excellent customer service
HR -in charge of hiring, personnel management /Payroll
Billing- daily billing / collections on AR
Megabus.com/Coach Usa November 2012- Feb2015
Title: Third shift GPS Analyst /Supervisor
Responsibilities include:
Supervisory Duties- Escalations/Accommodations for Stranded passengers overseeing call center floor ensuring productivity, project and operation management
Ensuring staff at stop locations are communicating and loading and providing service in accordance with the operation procedures,
Geographical of the United States region,Gps Monitoring of buses- to ensure on time service /Alerts/Safety concerns/Break downs /DOT compliance /Fleet inventory /Fleet reporting
Assisting customers with Reservations, via phone/email/ Bilingual calls/ call research/
S.S.WhiteTechnologies March 2011-March 2012
Title: HR Coordinator
Responsibilities include:
Employee assistance/maintaining records/benefits package/prescreening/test and back ground verification/recruiting /training Use of AS400 system Filing /copies/faxing general office duties/shipping & receiving Inventory
Greeting customers/ Redirecting calls/messages, emails, event organization
General office duties Invoicing/Data entry/supply inventory/Mail/AP/AR invoicing sorting of sales /purchase orders / Invoice audits AP/AR posting and audits
Applegate Associates January 2008- October2009
Title: Dispatch Supervisor
Responsibilities include:
Preparation of OSHA paperwork, scheduling inspections, work schedules proofreading and distribution of OSHA inspection reports. Interpreter/translator for OSHA trainings DOT regulations compliance.
Schedule management of all field inspectors, routing, maintaining quarterly reports, calendars, and compiling training materials.
Multi-line phone system, medium call volume
Cablevision August 2006- December 2007
Title: Lead Customer Service Representative
Responsibilities include:
Database updating, background checks, data entry
Billing, service issues, service calls / heavy call volume (65 on average)
Customer Service, Trouble shooting, Problem solving, and more.
Assisting reps with escalated calls / complaints /inquiries / Call Coaching mentoring and training
SKILLS
Proficient in Microsoft Outlook Express, Quick books, Data Entry Microsoft Office (Excel, Word) AS400, Amicus, Lotus, Saucon GPS System Fluent: Spanish, Italian.
Contact this candidate