Customer Service Experience
Resume:
Professional summary
Customer Service Representative with over 10 years of experience, adept at resolving complex customer issues and leading high-performing teams to enhance customer satisfaction and loyalty. Proven track record of boosting productivity and service levels through innovative problem-solving and strategic planning. Committed to leveraging extensive retail industry expertise to drive future company success through exceptional customer service and team leadership.
Employment history
Sedgwick CMS Consumer Care Advocate Frisco, TX Nov 2021 - Jan 2024
Independently resolved intricate consumer issues, ensuring high customer satisfaction Made authoritative decisions, enhancing customer experience Proactively anticipated customer needs, providing exceptional support Boosted productivity and service levels through innovative problem-solving strategies Evaluated customer feedback, implemented strategies that reduced complaints by 20%. Mentored new hires, improving team efficiency and enhancing overall customer service quality. Led initiatives that cut down response time by 15%, enhancing customer loyalty. Streamlined service protocols, enhancing efficiency and customer satisfaction. Lorna Jane Shop Manager Plano, TX
May 2018 - Nov 2021
Pioneered customer engagement strategies, improving service quality and satisfaction. Introduced an efficient inventory management system, achieving 100% accuracy. Formulated and achieved ambitious sales targets, boosting profits substantially. Led a high-performing team, instilling a culture of proactive problem-solving. Managed daily operations meticulously, upholding high operational standards. Efficiently streamlined store processes, enhancing customer experience and operational efficiency. Revolutionized customer service, setting new benchmarks in satisfaction. Exceeded sales goals by 20% through strategic planning and team motivation. Enhanced team agility, reducing time-to-market for new inventory by 30%. Implemented a loyalty program, increasing repeat customer visits by 25%. Refined stock ordering process, cutting excess inventory by 15%. Developed an employee training system, uplifting team skills and morale. Tiffany Dixon
Claim adjuster
Carrollton, TX 75007, Carrollton, TX 75007
*************@******.***
Employment history
Six02 Store Manager Frisco, TX
Jun 2014 - May 2018
Spearheaded customer service initiatives to maximize sales and reduce shrinkage. Streamlined operations by managing daily paperwork, balancing registers, and ensuring timely bank deposits. Enhanced customer retention by providing knowledgeable and friendly service. Boosted productivity by recruiting and developing high-performing team members. Implemented store display updates and signage maintenance for enhanced visual appeal. Promoted operational improvements by analyzing and acting on customer feedback. Elevated store's performance by initiating key customer service strategies. Drove sales growth through targeted customer service strategies and team development. Analyzed customer feedback to implement operational changes, improving service quality. Focused on team empowerment, leading to enhanced performance and reduced turnover. Initiated innovative store layouts and displays, increasing customer engagement and sales. Managed inventory and financial records with precision, ensuring accuracy and accountability. Education
Diploma Morgan Park High School Chicago Illinois Sep 1990 - Jun 1994
Skills
Problem solving
Critical thinking Leadership
Attention to detail Flexibility
Communication skills
Courses
Adjuster Pros Texas Department of insurance
Mar 2024 - Jan 2026
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