Healthcare Admin Assistant

Itzel Reyes

Houston, TX ***** 281-***-**** **********@*****.***

Professional Summary

Bilingual healthcare professional with 10+ years of experience in patient care, clinical operations, and team leadership. Skilled in medical administration, insurance coordination, and optimizing office workflows. CPR and First Aid certified; currently pursuing a B.S. in Healthcare Administration.

Core Comptencies

Bilingual: Bilingual Communication: Fluent in English and Spanish; skilled in culturally competent communication with diverse patient populations

Healthcare Technology Expertise: Proficient in MS Word, Excel, PowerPoint, and EMR/EHR platforms including eClinicalWorks, Athena, and Epic

Leadership & Staff Development: Experienced in supervising clinical staff, onboarding new hires, and driving performance improvements

Patient Care Expertise: Communication, medical terminology, procedural assistance

Operational Efficiency: Insurance verification, medical billing, and inventory management

Certifications: CPR, First Aid Certified; Preceptor Certified – Houston Methodist (recognized for mentoring excellence)

Education

University of Houston - Clear Lake

Bachelor of Science in Healthcare Administration (Expected 2025)

Houston Community College

Associate of Arts in Multidisciplinary Studies (05/2025)

Sanford Brown College, Houston, TX

Medical Assistant Program (2013)

Alief Hastings High School, Houston, TX

High School Diploma (2012)

Professional Experience

Houston Methodist Primary Care- Senior Medical Assistant

05/2024 – Present

Deliver comprehensive patient care, including vital signs assessment, medication administration, and assisting physicians with examinations and in-office procedures.

Provide patient education on treatments, medications, preventive care, and discharge instructions to support health literacy and compliance.

Ensured timely responses to all patient inquiries, resulting in improved satisfaction and retention rates.

Perform clinical procedures such as EKGs, injections, and point-of-care testing to support timely diagnosis and treatment.

Manage prescription refills, medication reconciliation, and prior authorizations under physician direction.

Coordinate insurance verifications, pre-authorizations, and referrals to streamline patient access to care.

Oversee medical inventory management and ensure compliance with regulatory standards.

Mentor newly hired medical assistants and actively contribute to clinical training initiatives and continuous improvement efforts.

Village Medical/Rosewood Family Physicians- Medical Assistant

09/2016 – 01/2021, 03/2023 – 05/2024

Conduct comprehensive patient care, including medical history documentation, immunizations, and diagnostic tests (EKG, spirometry).

Act as a key liaison between patients and providers, ensuring clear communication and superior service.

Manage front-office operations: reception, appointment scheduling, payment collection, and record updates.

Perform phlebotomy and administer in-house lab tests, including rapid strep, flu, and HCG tests.

Translate medical consultations and instructions for Spanish-speaking patients to facilitate accurate care.

Maintain compliance with medical protocols and ensure sufficient stock of medical supplies.

Heart & Vascular Associates- Lead Medical Assistant

Sugar Land, TX 11/2013 – 2016

Supervised and trained medical staff, fostering a culture of excellence and protocol adherence.

Delivered exceptional patient care, including vitals assessment, medical history collection, and assisting in procedures.

Streamlined insurance verification, billing processes, and medical record management to enhance office efficiency.

Designed and implemented workflow improvements, addressing communication gaps to optimize patient services.

Advocated for patients by liaising with insurance companies to resolve coverage and billing discrepancies.

Contact this candidate