Executive Assistant Operations Support

Kayla White

Houston, TX ***** • 404-***-**** • *********@*****.***

CORE COMPETENCIES

• Executive Calendar & Travel Management

• Meeting & Event Coordination

• Office & Project Operations Support

• Confidential Communication Handling

• Microsoft Office Suite & Adobe Proficiency

• Data & Document Management

• Cross-functional Team Collaboration

• Time Management & Prioritization

• Verbal & Written Communication

• Member & Customer Engagement

PROFESSIONAL EXPERIENCE

Membership Coordinator

The Church Without Walls – Houston, TX

Aug 2022 – Jan 2025

• Improved member engagement through consistent outreach and follow-up systems.

• Serve as a liaison to internal staff and community partners, offering guidance on federal, state, and county regulations related to membership services and program compliance.

• Trained new staff and developed onboarding procedures and SOPs.

• Maintain and update a detailed membership database, ensuring data accuracy and seamless communication with over 7,000 active members.

• Collaborated cross-departmentally to support large-scale initiatives. Conduct follow-up communications with members post-resolution to uphold excellent service standards and foster long-term relationships.

• Deliver high-quality support by promptly addressing member concerns, demonstrating empathy, and resolving issues efficiently.

• Oversaw event registration processes, tracked attendance, and contributed to the success of community engagement initiatives.

• Utilized Microsoft Office Suite to manage reports, communications, and internal tracking systems with precision and efficiency.

Operations Executive Assistant

The Church Without Walls – Houston, TX

Feb 2022 – Aug 2022

• Managed office systems including records, supplies, and budget tracking.

• Prepared contracts and conducted research to support executive decisions.

• Coordinated logistics for events and conferences.

• Led process improvements that increased efficiency and reduced costs. Clinic Coordinator

Katy ABA of Texas – Katy, TX

August 2021-February 2022

• Managed daily clinic operations to ensure smooth scheduling, therapist coordination, and patient flow.

• Served as primary point of contact for parents, caregivers, and clients, delivering excellent customer service and communication.

• Coordinated staff schedules and client appointments to optimize therapist availability and clinic efficiency.

• Maintained client records, therapy notes, and documentation in compliance with HIPAA and internal quality standards.

• Assisted with onboarding and training of new staff on clinic protocols, systems, and scheduling tools.

• Processed intake paperwork, insurance authorizations, and billing information in collaboration with administrative and clinical teams.

• Monitored inventory of clinical supplies and submitted orders to ensure adequate stock for therapy sessions.

• Supported Board Certified Behavior Analysts (BCBAs) and Registered Behavior Technicians (RBTs) with logistical and clerical needs.

• Helped coordinate staff meetings, training sessions, and parent consultations by managing calendars and preparing materials.

Administrative Assistant

The Episcopal Church of St. Peter & St. Paul – Marietta, GA Aug 2017 – March 2020

• Handled multi-line phone systems, scheduling, and front office coordination. Maintained digital and paper filing systems.

• Coordinated shipping logistics, including package preparation, scheduling pickups, and managing courier services to ensure timely deliveries.

• Trained and mentored new administrative staff on office procedures, policies, and performance expectations.

• Identified process improvement opportunities and recommended changes to enhance administrative and customer service operations.

• Created visually compelling PowerPoint presentations for internal communications and business development initiatives.

• Monitored social media and digital sources to stay informed on relevant industry trends and updates.

Executive Assistant to CEO

Fudge & Associates – Chicago, IL

Jul 2011 – Jul 2017

• Provided confidential, high-level administrative support to the CEO.

• Managed travel arrangements, meetings, and correspondence.

• Prepared financial statements and tracked department expenses.

• Organized board meetings and corporate events.

• Provided high-level administrative support to executives by managing calendars, coordinating meetings, and preparing detailed agendas and presentation materials.

• Composed internal memos, executive correspondence, and polished business letters, ensuring professional tone and error-free content.

• Trained and mentored new administrative staff, onboarding them with company policies, tools, and expectations.

Non-Profit Consultant (Part-Time)

Connections Incorporated – Chicago, IL

Dec 2013 – Present

• Advised nonprofit leaders on strategic planning and operational improvements.

• Produced executive-level reports and presentations.

• Facilitated stakeholder meetings and workshops.

Professional Development

Jan 2025 – Present

• Currently pursuing new career opportunities.

• Engaged in upskilling, resume development, and industry research.

• Completed professional development coursework and certifications. EDUCATION

Master of Music, Voice Performance

Georgia State University – Atlanta, GA May 2015

Bachelor of Arts, Music Business & Business Administration Southern Illinois University Edwardsville – Edwardsville, IL May 2013 Associate of Arts, Liberal Arts

South Suburban College – South Holland, IL May 2012 CERTIFICATIONS

• Communicating with Tact & Professionalism, Fred Pryor (2024)

• ShelbyNext Membership Training (2022)

• Child Safety Training (2023)

• First Aid Certified (2018)

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