Project Management Scrum Master

Eric McDuffie, PMP, PSM I Project Management Professional/SCRUM MASTER

Matthews, NC, 214-***-****, *********@*****.***

PROFESSIONAL SUMMARY: Passionate and highly-motivated servant leader with 15+ years of experience managing large, public sector and ERP projects. Excellent communication skills, problem-solving ability, and attention to detail. A highly organized approach ensures the smooth delivery of all projects while meeting client expectations and objectives. Proven track record of successful project deliveries that remain on budget and within scope. Skilled at leading cross-functional teams to ensure the completion of complex tasks promptly. RELEVANT CAPABILITIES

• Project Management

• Strategic Planning

• Process Optimization

• AI Literacy

• Customer Engagement and

Support

• Agile/SCRUM Methodologies

• Prioritizing/Multitasking

• Quality Assurance/Testing

• Conflict Resolution

• Stakeholder Management

• Team Leadership/Development

• Project Estimating and Budgeting

• SDLC Methodologies

• Innovative Thinking

• Risk Assessment

SELECT ACCOMPLISHMENTS

• Coordinated justice communities to replace antiquated case and record management systems by meticulously collecting requirements and business cases to help replace legacy systems saving our client $30 million in custom software development.

• Awarded Implementation Consultant of the Year

EXPERIENCE

• Independent Consultant, Dr. Cheryl Carr LLC, Frisco, TX – 3/2025 – Current CONSULTANT –

o Authored and managed comprehensive responses to Requests for Proposals (RFPs) and Request For Information (RFI), tailoring content to meet client specifications and increase contract win rates o Conducted detailed cost estimating and pricing analysis to support accurate, competitive, and profitable bid submissions

o Collaborated cross-functionally with stakeholders to define product requirements and drive the development of innovative service offerings

o Created supporting documentation, including executive summaries, technical narratives, and pricing justifications, to strengthen proposal competitiveness

• Professional Service Manager, Ankobia Group, Atlanta Georgia – 8/2021 – 3/2025 PROFESSIONAL SERVICES –

o Oversaw the execution of client projects, ensuring on-time and high-quality delivery o Monitored project progress, mitigated risks, and resolved issues proactively o Built and maintained strong client relationships to ensure satisfaction and retention o Supervised and mentored professional services staff including consultants and project managers o Identified opportunities for automation or system improvements to optimize service delivery o Allocated resources effectively to meet project demands and business goals o Oversaw onboarding and orientation for new clients, ensuring seamless handoff from sales to delivery, while aligning stakeholders on project goals and timelines o Provided user training and developed SOPs and onboarding materials that improved client adoption and reduced support tickets by 40%

• Senior Consultant, Ankobia Group, Atlanta Georgia – 5/2020 to 8/2021 CONSULTANT –

o Led and managed projects from initiation to completion ensuring timely and quality delivery o Acted as a trusted advisor understanding client needs and recommending tailored solutions o Gathered and analyzed data to identify trends, inefficiencies, and opportunities for improvement o Identified areas for process optimization and implemented innovative solutions

• Project Manager, Tyler Technologies, College Station Texas, 10/2018-5/2020 PROJECT MANAGER

o Successfully achieved over 90% of forecasted deliverables each quarter o Detail improvements to restoration plans by creating detailed budgets, schedules, and cost estimates for clients

o Concurrently managed multiple projects adhering to time, scope, and cost parameters established by management

o Delivered implementation projects on time and within scope, while maintaining client satisfaction scores above 90%

• Senior Implementation Consultant/Project Manager, Tyler Technologies, Plano, Texas, 6/2013-10/2018 PROFFESIONAL SERVICES

o Delivered projects for time and material and fixed costs projects on time and in scope o Conducted Business Analysis of key business drivers within the public sector in the Courts and Justice division to refine outdated business processes to correlate with the evolution of technology and business needs

o Conducted oversight of conversion efforts from client legacy systems

• United States Army 12/1992 – 12/1995

Avenger Crew Member

o Provided detailed logistical and analytical analysis for team deployments o Platoon leader who oversaw operational plans and SOP (Standard Operating Procedures) o Responsible for the distribution of combat required equipment EDUCATION

• Mountain View College

• Paul Quinn College

CERTIFICATIONS

• Project Management Professional (PMP)

• Professional Scrum Master I (PSM I)

COMMUNITY SERVICE

• M.o.T.I.F – Men of Timely Faith Mentoring Group, President

• KAHA – Kingdom at Hand Assemblies – Co-Founder

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