Customer Service Call Center
Resume:
ACCOUNT EXECUTIVE
LOVELY
ANTOINE
CONTACT INFORMATION
****************@*****.***
** *** **** *****, ******* PA,
19044
SKILLS
LANGUAGES
French Advanced
Creole Native. Certi ed Nurses Aide
OBJECTIVE
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results- driven with a passion for growth and e ciency to meet company needs and increase productivity in order to achieve the highest level of success and pro tability.
EXPERIENCE
CALL CENTER REPRESENTATIVE
Cardworks Servicing nancial services . Woodbury. NY Sep 2020 - Present OPTICAL SALES ASSISTANT
Bronxville Vision EyeCare Center. Bronxville NY Jun 2015 - Sep 2020 OPERATION MANAGER/ COMMANDER
FirstUp Cleaners residential and commercial cleaners . Farming Dale NY
Jan 2013 - Aug 2015
CALL CENTER MANAGER ON DUTY
Time Warner Cable. Brooklyn NY Oct 2009 - Dec 2013 CAR DEALERSHIP SALES CUSTOMER SUPPORT
Sunrise Lexus dealership . Hewlett NY Jun 2002 - Sep 2005 EDUCATION
BACHELOR DEGREE OF BUSINESS ADMINISTRATION AND FINANCE Atlantic Union University . Lancaster, MA Sep 2000 - Jun 2024 Communication
Teamwork
Creativity
Time Management
Data Analysis
Project management
Computer technology software
Writing and editing
Problem Solving
Collaborated with internal teams to create customized solutions, exceeding client expectations and driving sales growth.
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Developed and maintained relationships with key clients, resulting in increased revenue and repeat business.
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Managed a portfolio of accounts, providing exceptional customer service and resolving issues in a timely manner.
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Conducted market research and analysis to identify new business opportunities and expand client base.
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Skilled in utilizing various customer service tools and technology to streamline processes and improve overall e ciency.
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Proven ability to build and maintain positive relationships with customers, resulting in increased customer satisfaction and loyalty.
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Expertise in handling high-pressure situations and maintaining a calm and professional demeanor.
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Strong track record in providing exceptional customer service and resolving inquiries effectively.
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Handled a high volume of calls with e ciency and professionalism, meeting or exceeding performance targets.
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Utilized strong communication skills to explain complex information in a clear and concise manner.
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Demonstrated exceptional customer service skills through effectively resolving inquiries and addressing concerns.
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Collaborated with cross-functional teams to troubleshoot and resolve technical issues, ensuring customer satisfaction.
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Demonstrated exceptional customer service skills by assisting clients in nding the perfect eyewear solutions.
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Utilized extensive knowledge of various frames and lenses to effectively guide customers in making informed purchasing decisions.
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Successfully managed inventory and ensured accurate record-keeping of sales transactions.
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Collaborated with optometrists to ensure smooth delivery of prescription eyewear and resolved customer inquiries.
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Pro cient in conducting comprehensive eye examinations and assisting customers with frame tting and selection.
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Skilled in utilizing optical software systems to manage patient records, schedule appointments, and process insurance claims.
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Strong knowledge of eyecare products and services, including prescription lenses and contact lenses.
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Implemented comprehensive employee training programs, resulting in higher employee retention and satisfaction.
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Developed and executed strategic marketing campaigns, leading to a 15% increase in sales.
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Streamlined operations, reducing costs by implementing e cient inventory management systems.
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Managed and supervised a team of cleaners, ensuring high-quality cleaning services were provided.
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Implemented effective cleaning schedules and procedures, resulting in improved e ciency and customer satisfaction.
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Conducted regular inspections to maintain cleanliness standards and address any issues.
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E ciently managed and allocated resources, including budgets, supplies, and equipment.
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Led a team of 20+ call center agents, overseeing daily operations and ensuring exceptional customer service.
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Implemented effective training programs, resulting in a 30% increase in agent productivity and customer satisfaction.
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Developed and implemented new call center processes and procedures, improving response times and reducing call escalations by 20%.
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Monitored call center metrics, providing regular performance reports and implementing strategies for continuous improvement.
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Managed multiple executive calendars and scheduled meetings with clients and stakeholders effectively.
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Assisted in creating and implementing sales strategies, resulting in a 15% increase in annual revenue.
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Developed and maintained strong relationships with key clients, ensuring high levels of customer satisfaction.
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Streamlined administrative processes, resulting in improved e ciency and cost savings for the company.
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Successfully assisted customers in selecting the right vehicle, resulting in increased sales and customer satisfaction.
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Effectively resolved customer complaints and concerns, ensuring a positive and professional experience.
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Collaborated with sales team and management to streamline processes and improve overall customer support.
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Provided exceptional customer service by promptly responding to inquiries and ascertaining customer needs.
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Contact this candidate