Customer Service Representative

KAYANNA EDWARDS

Bounty Hall District, Hampden PA Trelawny 876-***-****

***************@*****.*** or *****************@*****.***

To apply the knowledge that I have acquired to any organization I become affiliated with, thus providing exceptional service. Also, to learn as much as I can from others to improve myself and my service.

EXPERIENCE

DECEMBER-MAY 2023-2025

YOUREFER ATT, CUSTOMER SERVICE REPRESENTATIVE, ACT

•RESPONSIBLE FOR HANDLING CUSTOMER COMPLAINTS

•PROVIDING APPROPRIATE SOLUTIONS

•OPERATING IN A TIMELY MANNER

•PROVIDING CUSTOMERS WITH AN OUTSTANDING EXPERIENCE

•TAKING OWNERSHIP OF CUSTOMER ISSUE

• DEESCALATING HIGH RATE CUSTOMERS ISSUES

• PROVIDING A RESOLUTION TO CUSTOMER ISSUES

AUGUST-DECEMBER 2023-2024

LONG PORT AVIATION SECURITY, SECURITY OFFICER AT MBJ AIRPORT LIMITED

•RESPONSIBLE FOR SAFEGUARDING THE AIRCRAFT

• RESPONSIBLE FOR PREVENTING PROHIBITED ITEMS FROM ENTERING THE AIRCRAFT

• RESPONSIBLE FOR CHALLENGING ANYONE WHO WANTS ACCESS TO THE AIRCRAFT

• ASSIST IN SEARCHING PASSENGERS AND THEIR LUGGAGES BEFORE BOARDING THE AIRCRAFT

• ASSIST PASSENGERS WITH CHECKING IN FOR THEIR FLIGHTS

• RESPONSIBLE FOR PROVIDING QUALITY CUSTOMER SERVICE

DECRMBER-SEPTEMBER 2022-2023

UNION BANK, CUSTOMER SERVICE REPRESENTATIVE, CONDUENT

• ASSIST CUSTOMERS WITH DEBIT CARD, BALANCES, CHECKS, FEE WAIVER AND TRAVEL NOTICES

• ASSIST CUSTOMERS WITH ONLINE BANKING AND ENROLLMENT

• DATA ENTRY

• RESPONSIBLE FOR ANSWERING CUSTOMERS INQUIRIES IN REGARDS TO BANK OPERATIONS AND BANK SERVICES WE OFFER

• RESPONSIBLE FOR HANDLING CUSTOMERS COMPLAINT AND CONCERNS

• HANDLING HIGH RISK/LOW RISK CALLS

• DELIVERED HIGH LEVEL OF SERVICE AND SUPPORT TO CUSTOMERS AS COMPANY REPRESENTATIVE

SEPTEMBER- NOVEMBER 2022

DELTA AIR LINES, CUSTOMER SERVICE REPRESENTATIVE, CONDUENT

• FIRST POINT OF CONTACT WITH CUSTOMERS OF DELTA AIR LINES

• ASSIST CUSTOMERS OF DELTA WITH BOOKING RESERVATIONS AND ANSWERING ANY FLIGHT RELATED

QUESTIONS.

• USED KNOWLEDGE BASE SYSTEMS AS A GUIDE WHILE ASSISTING CUSTOMERS

• MAINTAINED HEALTHY, PROACTIVE RELATIONSHIPS WITH ALL TEAM MEMBERS, ACHIEVING

PRODUCTIVITY AND QUALITY TARGETS AS WELL AS ORGANIZATIONAL OBJECTIVES

• DELIVERED HIGH LEVEL OF SERVICE AND SUPPORT TO CUSTOMERS AS COMPANY REPRESENTATIVE

MARCH – JUNE 2022

ADMINISTRATIVE ASSISTANT, ALLIED PROTECTION LIMITED

•Providing customer service.

•Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices.

•Scheduling and coordinating meetings and presentations, interviews, events and other similar activities.

•Sending and receiving mail and packages.

•Sending faxes and emails.

•Managing documents and files.

•Sending and receiving documents for the company.

EDUCATION

OCTOBER 2021- MARCH 2022

CUSTOMER SERVICE REPRESENTATIVE (ADMIN ASST), HEART NSTA FALMOUTH INSTITUTE

●Level 2 Customer Service Representative (Admin Asst)

SEPTEMBER 2015 – JULY 2020

CARIBBEAN SECONDARY EXAMINATION COUNCIL, WILLIAM KNIBB MEMORIAL HIGH SCHOOL

●Mathematics 3

●English Language 1

●Social Studies 2

●Biology 2

●Principle of Business 2

●Human and Social Biology 2

●History 3

●Information Technology 2

SKILLS

●Excellent communication skills.

●Always willing to learn

●Encourage engagement

●A patient listener

●I am goal orientated and very determined

REFERENCES

AVAILABLE UPON REQUEST.

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