Data Analytics Operations Management
Resume:
Clayton Pierce Adams
Director
**** ***** ***, ****** ****, US, 32789
**********@*****.***
Director with 9+ years of experience in healthcare advisory and benefits administration, leading operations and implementing strategic process improvements. Demonstrates a visionary approach to operations management, utilizing skills in process mapping, data analytics, and strategic planning to drive efficiency and revenue growth. Passionate about leveraging innovative solutions and cross- functional collaboration to expand service offerings and capitalize on market opportunities. Employment history
Director– Billing
Operations,
Plansource, 2021 - Jan
2025
Orlando, FL
Senior Associate
Advisory – Healthcare
& Government
Solutions, KPMG, LLP,
2018 - 2021
Orlando, FL
Associate, Advisory –
Healthcare &
Government Solutions,
KPMG, LLP, 2016 - 2018
Orlando, FL
Education
Wake Forest University, Winston Salem, NC, 2016
Master of Accountancy
Furman University,
Greenville, SC, 2015
Bachelor of Arts in Accounting
cum laude
Skills
Healthcare Advisory Benefits Administration Operations Management Process Mapping Data Analytics Billing Operations Project Management Change Management Strategic Planning Financial Analysis Team Leadership Process Optimization Client Engagement Business Development
Lead multiple department operations, overseeing $900M in premiums. Manage 3 managers and 28 staff, driving efficiency and revenue growth through strategic process redesign.
Coordinate with carriers, clients, and internal departments to align services with business needs. Implement process improvements for operational excellence, yielding substantial year-over-year departmental efficiency gains, 46% through 3 years. Focus on measurable outcomes and continuous enhancement.
Develop forward-thinking strategies to expand service offerings and revenue streams. Identify market opportunities and lead cross-functional teams to capitalize on them. Spearhead new service offering in payroll reconciliation, fostering $1.2M revenue increase.
Identify and evaluate financial opportunities through in-depth analysis of client state and customize solutions to capitalize on opportunities and optimize processes to drive net revenue realization. Spearhead client engagement teams, managing associates and client counterparts, curating forecasted project budgets, and compiling reporting financial results-to-date for client executives.
Led project for Top-three children’s hospital, a year-long initiative to design collection team processes, technology, and vendor strategy to drive additional $20M+ in unworked AR, resulting in record collections of $180M+ in consecutive months. Developed and implemented client restructuring of B2B billing and collection staff for a top provider in mobile diagnostics, resulting in FTE reduction of 20% while reaching a record $30M+ in collections over three months.
Create detailed documentations of client operating model through process mapping, interviews, and data analysis, creating future state models with a gap analysis for key business and financial opportunities with client organizations. Assessed hospital business office staffing levels and created KPI reporting package, as well as guidance on reorganization of resources to improve follow-up on risk AR, leading to outstanding work- in-process reductions.
Additional information
Affiliations • Furman University Division 1 Lacrosse, Team Captain, 2013 – 2015
• Syracuse University Division 1 Lacrosse, Player, 2011 – 2013
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