Accounts Receivable Payable

MONIQUE BROWN

***************@*****.*** 404-***-**** Atlanta, GA 30315

www.linkedin.com/in/monique-brown-831888279

WORK EXPERIENCE

Accounts Payable/ Accounts Receivable (Contract)

Intercontinental Exchange

4/2024 - 3/2025 Sandy Springs, GA

&Oversaw AP and AR audit processes for 20,000 transactions, enhancing accuracy by 15% and streamlining workflow.

&Streamlined invoice processing by managing over 200 invoices weekly, increasing efficiency in ERP uploads and organization.

&Conducted thorough invoice and bank statement reconciliations for over 100 transactions monthly, ensuring 98% accuracy.

&Processed up to 60 transactions daily and maintained accurate documentation, enhancing workflow efficiency by 25%.

&Streamlined payment tracking across Peoplesoft, Blackline, and ORMB, enhancing efficiency by 20%.

&Analyzed billing discrepancies and reconciled bank statements, improving accuracy by 15%.

Accounts Receivable/ Collections

Brundage Bone Concrete Pumping Company

6/2023 - 2/2024 Smyrna, GA

&Maintained records by imaging invoices, debits, and credits.

&Executed daily A/R tasks, including invoicing and resolving 15+ discrepancies weekly, optimizing cash flow.

&Revamped collection processes, boosting efficiency by 30% and accelerating debt recovery by 25%.

&Reduced outstanding receivables by following up on overdue invoices and negotiating payment plans with clients.

Account Payables

Brundage Bone Concrete Pumping Company

03/2022 - 2/2024 Smyrna, GA

&Enhanced the accuracy of financial reports by 20% through efficient account reconciliation and timely error rectification.

&Executed weekly audits with 100% accuracy, enhancing compliance and operational efficiency.

&Processed over 150 per diem and expense reports monthly, enhancing accuracy by 30%.

&Streamlined payment entries, resulting in a 20% reduction in processing errors and improved financial accuracy.

CAREER OBJECTIVE

Motivated individual with experience in customer service with a positive attitude. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service self- motivation, time management, and proficiency in remote communication tools.

EDUCATION

Associate of Science

Atlanta Metropolitan College

06/2010

Atlanta, GA

Clayton State University

04/11 - 05/13

Morrow, GA

Clayton State University

01/2025 - current

Morrow, GA

SKILLS

&Quality Assurance

&Self-Directed

&MS Office

&Google Drive

&Written Communication

&Team building

&Analytical Thinking

&Time Management

&Attention to Detail

&Excellent Communication

&Ensures 99% accuracy in invoice processing by verifying math, internal consistency, and completeness.

&Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.

Sr. Lender Placed Operations Specialist

Assurant

10/2018 - 03/2022 Atlanta, GA

&Evaluated 25+ client reports to enhance decision-making strategies, leading to a 15% increase in customer satisfaction.

&Streamlined operations by devising and implementing processes that reduced turnaround time by 25%.

&Optimized tracking spreadsheets, enhancing process monitoring efficiency by 25% and improving reporting accuracy.

&Guided 150+ borrowers through the lending process, enhancing communication and boosting satisfaction ratings by 20%.

Hazard Insurance Specialist III

Assurant

04/2016 - 10/2018 Atlanta, GA

&Boosted customer satisfaction by 20% by resolving 100+ insurance inquiries monthly.

&Transformed operational efficiency by optimizing claims and payment processing procedures, resulting in a 30% reduction in processing time.

Hazard Insurance Specialist II

Assurant

01/2010 - 04/2016 Atlanta, GA

&Demonstrated standard operating procedures, improving task efficiency by 20% and reducing errors by 15%.

&Managed subsidiary accounts, ensuring 99% accuracy in keying adds, cancellations, and adjustments for over 500 client accounts.

&Achieved 95% on-time project completion by leveraging analytical and problem-solving skills to meet corporate goals.

&Fostered strong client relationships through active listening and tailored solutions, enhancing satisfaction by 20%.

Hazard Insurance Specialist I

Assurant

01/2006 - 01/2010 Atlanta, GA

&Managed data entry for 50+ client files and streamlined reporting processes, enhancing database efficiency by 30%.

&Identified and resolved critical escalated issues across multiple projects, ensuring timely delivery and client satisfaction.

&Boosted client proficiency by 30% through detailed audits and tailored training sessions, enhancing overall performance.

Decision-Making Asana QuickBooks NetSuite

Sage

Paya

2/3 Way Matching Pivot Tables Share Point

Self-Directed Oracle SharePoint PeopleSoft ORMB

Blackline Google Drive

Expense Reports

Support Associate II

Assurant

10/2003 - 01/2006 Atlanta, GA

&Optimized the preparation of weekly/monthly client reports, delivering over 20 letters to management, improving decision-making speed by 15%.

&Boosted team efficiency by 30% by organizing and streamlining documentation processes.

&Achieved a 20% increase in performance metrics through dedicated, exceptional support services, ensuring client satisfaction.

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