Social Media Community Director

Ericka Baker

Multi Family Residential Community Director

P R O F I L E

Seasoned Community Director with 10+ years of

accomplished working in Commercial & Multi Family

Residential management. Seeking an opportunity to apply 803-***-**** diverse management skills to a company like Goodwill. ********@*****.***

E D U C A T I O N

Grace Hill -

Vision Courses

2016-2022

Multi Family Homes

Training &

Compliance

Section 8

Tax Credit

Compliance

Phoenix, AZ

Cyber Awareness

2016-2022

S K I L L S

Team Development

Problem solving

Communication

Organization

Team Building events

Social Media

Marketing

Accounts Receivable

PROFESSIONAL EXPERIENCE

Community Director Celtic Property Management LLC Phx AZ 08/2021-07/2022

● Requested and supervised improvements for 425 rental units harnessed social media to engage potential tenant’s resulting in 96% occupancy rate 2022, 2021.

● Drew up and negotiated contracts with potential residents while closing the back door on renewals 120 day’s out . Ensures that lease files are processed promptly and executed properly converted unapproved applications by maximizing deposits overcoming adversity for affordable housing.

● Orchestrated a delinquency monthly plan for evictions, Delegated high delinquencies submitting rental assistance applications on the behalf of residents to AZ Housing Dept. Executed monthly invoices and managed local marketing to develop resolutions to problems that prevent effective content publishing.Produced weekly plans with Reno Construction for renovations. Community Director Tax Credit Dunlap & Magee LLC Phx AZ 2021-2021

● Receive, investigate, and strategically resolve resident concerns. Meet with new residents and thoroughly explain their rights and responsibilities. When applicable, coordinate film, art and music social programs or community activities.

● Perform daily grounds inspections. Identify any problem with 275 unit Assets, address all Assets of concern with the Management and maintenance supervisor, and ensure the discrepancy is immediately corrected.

● Prepares and implements a marketing plan for the property each year.

● Responsible for ensuring 100% compliance in any tax-credit or set-aside apartment units for maintaining budgeted occupancy level approved rental Prepares and monitors operating budget, and reports on status of property such as variance and occupancy reports.

● Collects specified rents, delinquent rents, files evictions and approves write-offs as necessary. When necessary undertake content management activity in support of product launches and other rental marketing programs.

● Develops and implements resident retention, marketing, and advertising programs.

● Creates and maintains a positive environment for staff and promotes a high quality of rental-living experience for the residents. T E C H N I C A L

Microsoft Office

Yardi Voyager Pulse

Entrata

AppFolio

RentCafe

YieldStar

Onesite

LRO

Door King

I N T E R E S T S

Traveling

Listening to Music

Reading

Skating

Cooking

Assistant Manager- Temp Preservation Management Atlanta GA 2020- 2021

● Assisted the On-site Property Manager in preparations for all site reviews, Management and Occupancy Reviews (MOR), Investor Site Reviews, and Low Income Housing Tax Credit (LIHTC) reviews.

● Performed CRM database tasks, kept accurate records of income and expenditures from property operations, financial reports for senior-level PMI managers or owners.

● Actively assisted therapists and teachers with residents to provide therapeutic and educational activities on property .

Assistant Manager Avantic Residential Marietta GA 2019 –2020

● Conducted virtual/live tours highlighting amenities to prospects, maintained 97-98% retention. Ensured high occupancy utilizing development strategies

● Supervised maintenance staff, establish quarterly goals, coordinate with Vendors on project tasks, major repairs to upkeep facilities operations, and new move-ins.

Assistant Manager-Tax Credit Fort Worth Housing Authority Fort Worth, TX 2016-2018

● Maximized revenue, minimizing collections delinquencies, and performed court filing. Handled audit filing ensuring company compliance and developing reports.

● Succeeded at CRM data tasks, submitted rent payments utilizing Yardi.

● Quality control to ensure all disputes contain legible & comprehensive notes.

● Completed re-certification as required by (FWHS) policies Tax Credit Section 8. Residential Property Manager Cube Smart Smyrna, GA 2010–2015

● On - Site Residential Property Management Responsible for all lease administration, monitor collection & coordinate default proceeding. Ensured compliance with property management policies and procedures code regulations.

● Excelled in metrics and analytics reports, utilizing market research for occupancy

Residential Property Manager Public Storage LLC Tucker GA 2002 – 2009

● Consistently meeting and beating goals in all markets retail sales monthly, delinquency overcoming 14% monthly closing, collecting at a low 1.2% maintaining 98% occupancy over MTD & YTD Matrix. Performed daily unit audits - merchandise inventory check.

● Strong communication, negotiation & presentation skills

● Accurate managing cash & balancing receipts pursuing collection accomplished ability to think big picture and reduce process inefficiencies.

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