Customer Service General Labor

Paula Grant

*********@*****.*** • +1-256-***-**** • Harvest, AL

SUMMARY

Experienced professional with expertise in Access Control, Customer Service, and Hospitality. Proficient in Microsoft Office Suite and skilled at fostering a team-oriented culture. Adept at leading others through effective communication and knowledge sharing. Eager to contribute to the team by leveraging my skills and collaborative approach. EXPERIENCE

Ethic Tech, LLC, Security Professional

Dec 2024 - Feb 2025

Ensured the safety and security of property, personnel, and assets by monitoring premises and enforcing security protocols, contributing to a secure environment.

Responded to emergencies and deterred criminal activity, enhancing overall safety and reducing incidents by Patrolled designated areas, monitored surveillance equipment, and controlled access points, maintaining a high level of vigilance and security.

WHITE STONE GROUP LIMITED, Security Specialist

Dec 2022 - Nov 2024

Verified, inputted, and maintained all badging information, ensuring accurate and up-to-date records for tenants, employees, contractors, and the public.

Facilitated access to secure/restricted areas by working directly with stakeholders, enhancing security and compliance. Utilized Microsoft Office Suite to manage and organize badging data, improving efficiency and accuracy by BOS Security, Access Control Specialist

Jul 2020 - Dec 2022

Managed security and fire alarm monitoring systems, ensuring the safety and security of property and personnel. Operated and monitored communications equipment, logging shift activities, and maintaining accurate records. Monitored surveillance monitors and camera systems, processing required reports and making appropriate notifications, improving efficiency and accuracy by

Lowe's Companies, Inc., Overnight Merchandise Stocker Mar 2020 - Jul 2020

Delivered a highly satisfied customer experience, engaging with all customers and maintaining a clean and organized store environment, increasing customer satisfaction rates by Adhered to all operational, merchandise, and loss prevention standards, ensuring compliance and reducing incidents by Embraced customer experience principles and philosophy, contributing to a positive shopping environment and enhancing overall store performance.

Jason's Deli, Food Preparation Worker/Delivery Driver Dec 2019 - Feb 2020

Delivered exceptional customer service, enhancing customer satisfaction rates by ##% through effective communication and prompt service.

Maintained high standards of cleanliness and safety, reducing health and safety incidents by ##% in high-volume restaurant environments.

Efficiently prepared and managed food orders, increasing kitchen productivity by ##% and ensuring timely delivery of high-quality meals.

Buford Security Agency, Site Supervisor Security Specialist Sep 2019 - Dec 2019

Led and directed staff, achieving a ##% improvement in job performance by implementing effective coaching, counseling, and disciplinary measures.

Conducted comprehensive training programs, enhancing team skills and compliance with company policies, resulting in a ##% increase in overall efficiency.

Developed and enforced robust systems and procedures, ensuring consistent adherence to organizational standards and improving operational effectiveness by

Wide Open West, Dispatcher

Oct 2005 - Mar 2019

Paula Grant - page 1 of 2

Managed logistics and vehicle dispatching operations, ensuring timely delivery of customer shipments, improving efficiency by ##

%.

Collaborated with transportation professionals and clients, enhancing communication and coordination, resulting in a ##% increase in customer satisfaction.

Utilized multi-tasking skills to oversee multiple dispatching tasks simultaneously, maintaining high levels of accuracy and efficiency.

Old Dominion Security, Hospital Operator

Feb 2015 - Apr 2016

Managed patient scheduling, ensuring timely appointments and efficient use of resources, contributing to improved patient flow and satisfaction.

Handled high-volume phone calls, providing excellent customer service and resolving inquiries promptly, enhancing overall patient experience.

Maintained patient records with accuracy and confidentiality, ensuring compliance with hospital policies and improving data integrity.

EDUCATION

Marshall High School

High School Diploma • Sep 1987 - Jun 1991

SKILLS

CRM software • Kitchen experience • Materials Handling • Microsoft Access • Windows • Sales • Computer skills • Hotel experience • Surveillance • Organizational skills Paula Grant - page 2 of 2

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