Data Analyst It Manager

Robert Stallings

IT Manager Data Analyst

Chester, NH 603-***-**** ************@*****.*** linkedin.com/in/robert-stallings

Professional Summary

Enthusiastic and Quality driven IT Professional with years of experience. Familiar with SCADA/PLC administration, database design (PostgreSQL, MySQL, T-SQL), introductory knowledge of Python-based analytics. Proven ability to implement process improvements that boost revenue and cut operating costs—saving organizations thousands of dollars annually—while maintaining 99.9% uptime. Adept at leading cross-functional teams.

Core Competencies

Data & Analytics: Python (Pandas, NumPy), Power BI, Excel (PivotTables), SQL (PostgreSQL, MySQL, T-SQL)

Scripting & Automation: VBScript, VBA, Python for ETL & reporting

SCADA & PLC Systems: Calibration processes while working closely with staff and vendors.

ITSM & Ticketing: Fresh service, KACE, process automation

Networking and Server Administration: Windows Server, Active Directory, VOIP/Teams Phone migrations.

Leadership & Training: SOP development, staff mentoring, vendor negotiations

Professional Experience

City of Dover, NH

Utility & SCADA Systems Administrator 2023 – 2025

Managed city-wide PLCs and head-end SCADA applications with a high reliability and availability.

Helped design calibration protocols by improving metering accuracy by 15%, supporting regulatory compliance.

Improved automated alarm-notification workflows, cutting incident response time by 40%.

Trained staff in newly developed SOPs and mobile SCADA tools, increasing operational efficiency and data integrity.

Buckley Associates Inc., Hanover, MA

IT Manager 2022 – 2023

Led hardware/software operations across five locations: SQL Server, Big IP VPN, AD/Azure, Teams Phone.

Led $65000 VOIP migration to Microsoft Teams Phone, negotiating vendor contracts and training 45+ users—delivering first-year cost savings of $ 27K.

Implemented Freshservice ticketing system, improving SLA compliance by 35%.

Castro’s Backroom, NH

Business Manager 2020 – 2022

Deployed integrated POS system across four locations; boosted monthly revenue by 50% through enhanced inventory tracking and sales analytics.

Negotiated vendor contracts and optimized supply chain processes, increasing cigar sales by 40% and foot traffic by 50%.

Partnered with HR on recruiting and training, reducing new-hire ramp-up time by 30%.

Decreased theft by 48% by implementing camera monitoring systems though out the facilities

Pleasant View Gardens, Laconia, NH

IT Manager 2017 – 2020

Helped improve network and server upgrades—including weather-resistant greenhouse equipment—reducing system failures by 80%.

Introduced a new ticketing platform, cutting ticket backlog by 30% and improving response times.

Developed emergency response procedures ensuring 24/7 monitoring of environmental controls.

Golf Town Ltd. (formerly Golfsmith Inc.), Toronto, CA

IT Service Desk Manager & Senior Retail Pro Administrator 2012 – 2017

Automated Excel reporting via VBA and Oracle SQL, saving 5 hours/week and delivering real-time dashboards.

Managed Fresh Service, Service Now, and KACE platforms; maintained 98% SLA adherence through workflow improvements.

Led cross-functional data-conversion and UAT teams during corporate merger, completing server setups and inventory reconciliation in 6 months.

Education

B.S. in Information Technology

Western Governors University, Salt Lake City, UT

Certifications

PCEP – Certified Entry-Level Python Programmer (Python Institute)

Power BI Data Analyst Associate (Microsoft) – completed by 07/18/2025

Data Analysis Certified Professional (Six Sigma Global Institute)

Python for Data Analysis & Visualization (Udemy)

Complete SQL Bootcamp (Udemy)

Statistics for Data Science (Udemy)

CompTIA A+, Network+, Security+

MCTS: Windows 7 Configuration

CIW Professional

References available upon request

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