Customer Service Assistant Manager
Resume:
I Y O N N A N D A V I S
************@*****.***
Jacksonville, Florida 32211
PROFESSIONAL SUMMARY
As a Shift Manager with over 3 years of experience and strong organizational skills, i Utilize decisive leadership qualities to boost team morale and productivity. I am more than Motivated with record of success in fast paced environments. Focused on improving policies and procedures to best meet changing needs. I am Dedicated to professional development and exceeding expectations. I am Proactive in leading, motivating and managing others to achieve objectives. I am also Focused on helping senior managers, employees and guests with wide-ranging needs. Highly professional, organized and flexible. Skilled team player with strong background in food handling environments. I Work well independently to handle assignments and always ready to go beyond basics assignments. I am a Quick learner with good computer abilities. I am very Hardworking and reliable . focused on going above and beyond to support team and serve customers. Trained in management and food safety and offering top-notch abilities. Motivated to continue to learn and grow as a professional.
WORK EXPERIENCE
Assistant Manager, Burger King, Sep 2023 Aug 2024, Jacksonville, FL Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
Conducted performance reviews for direct reports and recommended improvement strategies. Monitored cash management and reviewed expenses for optimum budget tracking. Maintained safe work environment for employees, vendors and customers. Addressed customer service issues with detailed and timely responses to escalated complaints. Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
Developed employee strengths to improve engagement and remain competitive. Assisted with employee recruitment, interview and hiring processes. Led team meetings to communicate goals, progress, and expectations clearly. Oversaw daily operations to ensure efficiency and productivity in the workplace. Supervisor, Freddys Frozen Custard, May 2023 Jun 2023, Jacksonville, FL Created culture of continuous improvement, inspiring employees to take action and solve problems.
Observed team performance to provide feedback to management for discipline and performance evaluations.
Communicated with customers regarding product information, complaints and issues. Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
Participated in professional development workshops to stay updated with industry practices. Oversaw budget preparation and cost management activities. ID
Jun 2022
Facilitated training sessions for new employees on company policies and procedures. Cashier, Harveys Supermarkets, Apr 2019 Jun 2020, Jacksonville, FL Maintained high customer satisfaction levels by going extra mile to personalize service. Processed cash register transactions on POS and provided correct change. Accepted checks, debit and credit cards, and gift certificates in line with company policy. Adhered to cash handling policies and procedures.
Followed cash protection and fraud prevention strategies consistently to minimize store losses.
Engaged customers and interacted positively to create world-class experiences. Worked with loss prevention team to implement strategies for spotting and preventing shoplifting.
Cashier, Checkers, Feb 2017 Apr 2018, Jacksonville, FL Maintained high customer satisfaction levels by going extra mile to personalize service. Processed cash register transactions on POS and provided correct change. Accepted checks, debit and credit cards, and gift certificates in line with company policy. Adhered to cash handling policies and procedures.
Promoted store loyalty programs, credit cards and protection plans to guests. EDUCATION
High School Diploma
Biscayne Highschool Jacksonville, FL, FL
SKILLS
Product Development Team Collaboration
Performance Evaluation Human Resources Management
Customer Relationship Management Profit and Loss Management Cost Reduction Hiring and Training
Team Development Good Judgment
Business Planning Marketing Management
Communication Skills Computer Skills
Multitasking Employee Coaching and Mentoring
Relationship Building Program Development
Sales Strategy Time Management
Shift Scheduling Financial Management
AWARDS
serve safe certified.
LANGUAGES
Spanish, Beginner (A1)
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