Customer Service Data Entry

DEBORAH LANZI

**** * *** ****** ● Brooklyn ● NY ● 11223

Phone: 212-***-**** ● Email: **********.*****@*****.*** Objective: To obtain a suitable full – time administrative position where I will be able to contribute my extensive experience in customer service and office environment, managerial skills and knowledge Qualification

Summary: Motivated and competent individual with vast experience in the administrative field; exceptional interpersonal and organizational skills; excellent written and oral communication skills; able to manage processes and analyze information; considerate and thoughtful; able to work with people from varying backgrounds; able to multitask; extremely organized; excellent skills in problem solving; outstanding data entry and reporting skills; detail-oriented; able to quickly adapt to a fast-paced environment and work under pressure; responsible, reliable and trustworthy; flexible and able to work overtime if needed; friendly and outgoing; able to quickly learn and master new skills, methods and procedures; outstanding computer skills: MS Office (Word, Power Point and Excel), MS Access, MS Windows, Lotus, MyKastle; Concur, and Internet applications Education: South Shore High School, Brooklyn, NY 1975 High School Diploma

Professional

Experience: Mutual of America, New York, NY 08/2016-03/2024 Executive Assistant

Providing support to the Executive Vice President/CFO and serving as the primary contact between the office of the CFO, employees and business partners; writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf; managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters; performing minor accounting duties; organizing meetings, including scheduling and sending reminders and overseeing meeting arrangements; making travel arrangements; answering phone calls in a polite and professional manner; ordering office supplies, lunches and refreshments as needed, reloads copy/print machines, and coordinates the appropriate shredding/destruction of confidential materials; supporting healthy office culture that encourages teamwork, professionalism, positivity, professional development, and high morale among the Financial Affairs team

Amherst Pierpoint, New York, NY 06/2011-02/2016

Administrative Assistant

Providing administrative support to ensure efficient operation of the office; assisting CEO and president with tasks related to organization and communication; answering and directing phone calls; providing information by answering questions and requests; handling FedEx, UPS and USPS shipments; creating and revising systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes; handling client – management using MyKastle security system; managing CEOs and employees (30) business trips: handling reservations, scheduling events, etc.; handling expenses for employees reimbursement: using Concur to input all receipts, explaining expenses and following up to ensure that payment are received; managing accounts payable: working on invoices using Smart Search for updating, labelling, making corrections involving billing; preparing invoices and scanning into the system; supplying receipts for all purchases for monthly compliance list; maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. WPP/Mediacom Advertising Agency, New York, NY 03/2000-10/2010 Administrative Assistant/CEO Assistant

Providing general office clerical and administrative support to management; keeping track of day-to-day company transactions; providing office backup and documentation maintenance; faxing, scanning, copying; answering multiple phone lines; taking and delivering messages; providing information about company and services; making appointments and maintaining calendar; creating statements and business letters; scheduling, revising meeting and business trips; checking distribution and travelling expenses; supervising events with vendors; booking conference rooms; supervising social events and meeting for planners, buyers and customers; preparing Organizational Charts for vendors; updating company’s charts with new clients; creating “welcome boards” for new employees Better Homes and Gardens Real Estate, Brooklyn, NY 09/1996-04/2000 Receptionist

Providing clerical support to brokers and agents; assisting other department teams with considerable workloads as needed; answering and forwarding real estate-related phone calls and emails from customers, real estate developers, property managers, tenants, vendors and non-profit organizations; serving as the department's time administrators by processing absence requests and maintaining personnel information regarding hires/rehires, transfers, time reports and attendance records for department associates; ordering supplies, distributing mail, issuing computer requests References: Available upon request

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