Customer Service Representative

RASHONDA BELLAMY

Warner Robins Ga.

***************@*******.*** / 478-***-****

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

SKILLS

Paperwork Processing

Complaint resolution

Consultative Sales

Scheduling

Product Knowledge

Call Management

Inbound and Outbound Calling

Information Security

Appointment Scheduling

Account updating

Data Collection

Product Promotion

Microsoft PowerPoint

Typing proficiency

Multi-Task Management

Microsoft Outlook

Medical terminology knowledge

Positive and professional

Business development understanding

Proofreading

Order Processing

Retail sales customer service

Active Listening

Follow-up skills

Conflict Resolution

Microsoft Excel

Grammar

Researching

Sales closing

Shipping and receiving understanding

Product Sales

Problem-solving abilities

Customer Service

Professional telephone demeanor

RB

Call Center Operations

Sales expertise

High-energy attitude

Delivery Scheduling

Order Fulfillment

Team Development

Adaptive team player

Payment Processing

Document Control

Technical Support

Typing 35 WPM

Credit card payment processing

EXPERIENCE

Customer Service Representative / Conduent - Fort Worth, Texas 06/2024 - Current Resolved customer complaints promptly and efficiently. Answered customer inquiries and provided accurate information regarding products and services. Gathered customer feedback through surveys and used the data to improve customer service. Developed strong relationships with customers by providing personalized assistance and support. Answered customer inquiries via phone, email, and chat. Developed positive relationships with customers through friendly interactions. Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Provided exceptional customer service to ensure customer satisfaction. Maintained a high level of professionalism when dealing with difficult customers. Provided accurate information about products and services to customers. Asked probing questions to determine service needs and accurately input information into electronic systems. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Determined accurate prices for customer services, consistently searching for deals and best prices. Strengthened customer retention by offering discount options. Customer Service Representative / StarTek - Greenwood Village, Colorado 09/2020 - 04/2024 Resolved customer complaints promptly and efficiently. Answered customer inquiries and provided accurate information regarding products and services. Gathered customer feedback through surveys and used the data to improve customer service. Maintained detailed records of customer interactions, transactions and comments for future reference. Answered customer inquiries via phone, email, and chat. Developed positive relationships with customers through friendly interactions. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Provided excellent customer service to resolve customer complaints in a timely manner. Provided exceptional customer service to ensure customer satisfaction. Maintained a high level of professionalism when dealing with difficult customers. Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Collected deposits or payments and arranged for billing. Adjusted bills and refunded money to resolve customers' service or billing complaints. Serenity Adult Day Health / Caregivers - Warner Robins, Georgia 06/2015 - 09/2020 Facilitated therapeutic activities such as art projects, music therapy, and recreational activities. Provided direct care and supervision to adults in a day treatment setting. Recorded client information on paper or computer-based documentation systems. Maintained a safe environment by ensuring all equipment is properly stored away. Actively listened to client concerns in order to provide support and guidance. Encouraged positive behaviors by providing rewards when appropriate. Assisted clients with personal care tasks such as bathing, dressing and grooming. Documented any incidents that occurred while working with clients. Assisted with daily living activities such as bathing, dressing, meal preparation, and housekeeping. Monitored health and well-being of clients and reported significant health changes. Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes. Maintained detailed records of services performed on clients. Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Assisted clients with maintaining good personal hygiene. Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary. Desk Clerk / Holiday Inn - Cordele, Georgia 08/2011 - 11/2014 Provided excellent customer service by addressing inquiries promptly and efficiently. Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel. Verified identity of guests prior to issuing keys or access cards. Processed payments for guest rooms, food, and other services using computerized systems. Maintained cleanliness of lobby area ensuring it was free from clutter. Assisted customers with check-in and check-out procedures, providing necessary information and guidance. Participated in meetings with management team regarding changes in policies or operations. Greeted guests upon arrival in a friendly and professional manner. Maintained records of room availability and reservations. Answered phone calls promptly and professionally.

Handled payment processing and provided customers with receipts and proper bills and change. Managed customer complaints and rectified issues to complete satisfaction. Answered telephones, directed calls, and took messages. EDUCATION AND TRAINING

Certificate : Medical Billing & Coding/clerk 12/2021 Central Georgia Technical College - Warner Robins, GA Completed online course on:

Medical Terminology

Records Management

English

Comp 1000

Human Diseases of The Body

IDC 10

HCPCS

CPT

Medical Coding

Discovering the Internet

3.5 GPA

High School Diploma 05/2010

Crisp County High School - Cordele, GA

Associate of Science: General Studies

Central Georgia Technical College - Warner Robins, GA Continuing Education: Associates in Science

Completed online course on

Psychology

Sociology

Student Success

Literature

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