Customer Service Real Estate

MISTY RENFRO

*** ******** **.

Woodruff, SC *****

864-***-**** - Cell

*************@*****.***

About Me:

With over 20 years of diverse sales, leadership and management experience, I have consistently driven revenue growth and built strong client relationships across various industries. My expertise spans from B2B and B2C sales to team leadership and strategic planning. Known for my exceptional communication, team oriented leadership, ability to adapt to changing markets and meet and exceed sales targets, I am passionate about leveraging my skills to contribute to a dynamic team. I thrive in fast-paced environments and am committed to delivering exceptional results through innovative solutions and customer-centric approach. Skills:

-Sales Management

-Territory Management

-Office Management

-Strategy Development

-Procurement and Vendor Management

-Market Analysis and Research

-Contract Negotiation

-Emotional Intelligence

-Payroll

-Customer Service Excellence

-Team Leadership and Training

-Data Analysis and Reporting

-Public Speaking and Presentation

-Event/Trade Show Planning and Execution

-Problem-Solving and Decision-Making

-Strong Communication and Interpersonal Skills

-Sales Forecasting and Pipeline Management

-Client Relationship Management (CRM)

Experience:

Skipper’s Tree Service - Office Manager/Customer Service Manager 09/2024 to Current

-Managed payroll and compensated workers using a simplified system to ensure efficiency and accuracy.

-Oversaw fleet maintenance for heavy equipment, ensuring optimal operation and minimal downtime.

-Directed budget management processes, overseeing financial operations and expense reporting to ensure fiscal responsibility and transparency.

-Managed comprehensive customer service, addressing inquiries and resolving issues to ensure high satisfaction.

-Oversaw fleet maintenance for heavy equipment, ensuring optimal operation and minimal downtime.

-Developed and Implemented a comprehensive client tracking system from the ground up by meticulously extracting information from existing business invoices. Bradford Farm - Territory Manager

01/2024 to 08/2024

-Managed and expanded sales territory covering South Carolina and North Carolina, achieving a 110% increase in overall client base

-Developed and executed strategic sales plans to target key markets and increase market share.

-Built and maintained strong relationships with clients, resulting in 95% client retention.

-Conducted market research and competitor analysis to identify new business opportunities and stay ahead of industry trends.

-Analyzed sales data and prepared detailed reports for the CEO to inform strategic decision making.

-Established and maintained strong relationships with providers to ensure consistent supply and quality of products.

-Managed procurement process, including negotiating contracts and pricing with vendors to achieve cost savings.

-Coordinated with vendors to ensure timely delivery of products, minimizing disruptions to the supply chain.

-Collaborated with cross-functional teams to align procurement activities with business objectives and market demands.

-Oversaw and optimized delivery routes for drivers within South Carolina and North Carolina, ensuring timely and efficient deliveries.

-Monitored and adjusted delivery routes based on customer needs to minimize delays. Assure Laboratories - Sales Manager/Territory Manager/Customer Service Manager 05/2020 to 08/2023

-Managed and expanded sales territory for medical laboratory services covering South Carolina, achieving 38% increase in client acquisition.

-Identified,developed and implemented strategic sales plans tailored to the healthcare sector, focusing on hospitals, clinics, assisted living facilities, skilled nursing facilities and the private sector.

-Built and maintained strong relationships with clients across different sectors, ensuring personalized service and support.

-Identified and addressed unique challenges faced by different client types, providing customized solutions to enhance satisfaction.

-Designed and standardized sales processes, which were adopted by the entire sales team leading to significant increase in productivity.

-Implemented the chosen CRM system in my personal work, streamlining client interactions and improving data management.

-Tracked and analyzed key performance data, providing actionable insights to senior leadership.

-Identified trends and opportunities through data analysis, contributing to informed decision-making process to the executive team.

-Negotiated service agreements and pricing structure with key healthcare accounts, ensuring competitive and profitable terms.

-Participated in the recruitment process, including interviewing and hiring customer service and sales representatives.

-Collaborated with senior management to identify staffing needs and develop job descriptions.

-Planned and managed all aspects of trade shows, including scheduling, budgeting, and logistics coordination.

-Coordinated with marketing teams to develop promotional materials and strategies for trade show participation.

-Developed and implemented a comprehensive system for tracking ROI and lead generation at trade shows, enhancing follow-up efficiency leading to a 60% increase in client acquisition from trade show exposure.

-Invited to speak at industry events and conferences, showcasing our laboratory’s capabilities and innovations.

-Delivered engaging presentations on our lab’s services enhancing our visibility and reputation in a highly competitive market.

-Developed and delivered exceptional client service, which became a cornerstone of our sales strategy and differentiated us in the industry.

-Additional Responsibilities: Customer Service Management (03/2021 - 09/2021)

-Temporarily managed the customer service department, while still handling my territory, to improve operations and service quality.

-Independently authored comprehensive customer service training and operations manuals, filling a critical gap in company resources.

-Developed detailed training materials and protocols, which were adopted company-wide, enhancing consistency and service quality.

-Conducted thorough research and collaborated with various departments to ensure the manuals addressed all operational aspects.

-Implemented new processes and training programs to increase customer satisfaction.

-Successfully transitioned the department to a new manager, allowing a return to full-time sales focus.

Keller Williams - Independent Real Estate Agent

05/2014 to 05/2020

-Closed over 8 million in sales annually.

-Negotiated favorable contract terms and prices for clients.

-Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.

-Managed client relationships using CRM systems, enhancing long-term client retention.

-Conducted market analysis to identify trends and opportunities, leading to strategic property acquisitions.

-Generated and nurtured leads through various channels.

-Utilized digital marketing strategies to promote properties, increasing online engagement by 40%.

-Conducted property showings and open houses, effectively highlighting key features to potential buyers.

-Utilized social media to increase visibility of both clients properties and my own brand successfully adding sales leads and new clients to my pipeline.

-Drafted and reviewed real estate contracts, ensuring compliance with legal standards.

-Coordinated property inspections and appraisals, ensuring all necessary repairs and improvements were completed.

-Provided exceptional customer service, guiding clients through the buying and selling process, leading to an increase of referral business by 60%.

-Built and maintained a strong professional network within the real estate industry.

-Demonstrated exceptional emotional intelligence by effectively managing clients’ emotional outbursts, ensuring a calm and positive resolution.

-Utilized active listening and empathy to understand clients’ concerns, addressing their needs and reducing stress.

-Maintained up-to-date knowledge of real estate laws, regulations and market trends.

-Developed marketing materials, including brochures and flyers, to promote properties and attract potential buyers.

-Negotiated repair requests and other contingencies to ensure smooth transactions.

-Invested in annual sales and marketing courses to stay current with industry trends and best practices.

-Completed continuous professional development in real estate, enhancing my skills and knowledge base.

Education:

-Balboa High School - Graduation May 1993

-Panama Canal College

-Greenville Technical College - Associates of Science May 2020

-USC Upstate - B.S. Psychology (1 year left)

Interesting Facts:

-Lived in the Republic of Panama for 19 years gaining a deep understanding of diverse cultures and enhancing my adaptability and communication skills.

-Conversational in Spanish, with ongoing efforts to achieve full bilingual proficiency.

-Retired licensed ballroom professional and competitor, achieving 3rd place as a national finalist in rhythm dances.

-Participated in the Cayuco Race, a prestigious Panamanian national competition, paddling from the Atlantic Ocean to the Pacific Ocean over 3 days. References:

Upon Request

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