Customer Service Specialist

Arleen Marrero

*** ****** *., #*, *******, NJ ***02

Cell # 201-***-****

email: *************@*****.***

Work Experience:

A Oliveri and Sons, Inc., North Bergen NJ 08/18-Present Customer Service Specialist

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.

Communicating with customers through various channels. Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Blue Apron, Jersey City NJ 07/16 - 08/18

Fulfillment Team Member

Responsible for ensuring full execution of all ingredient fillings for each week’s box Long periods of standing, pushing, pulling, squatting, bending and reaching above shoulders Able to troubleshoot basic problems that occur with the machines that run bags which our products fill. Exposed to temperatures that range from freezing to sub-freezing (coolers, freezers, etc.). METS Charter School, Jersey City, NJ 10/12-5/16

Substitute Teacher/Paraprofessional/Parent Liaison Manage the classroom environment by ensuring students follow the rules and guidelines

Promoting student learning in the absence of the regular classroom teacher Providing instruction left by regular classroom teacher Prepared the school newspaper publications to be distributed to parents and published on our school website. Sent emails and prepared messages to be sent to parents about important upcoming events at our school. TrustCompany Bank of NJ, Jersey City, NJ 2/00 – 3/04 Data Entry/Mortgage Processor

Oversaw front office daily operations

Provided exceptional customer service

Entered loan application data into company database Coordinated special projects with Underwriters and Management Performed missing information requests of clients to finalize loan application Education:

Everest University Tampa, FLApril 2011

Associates of Science in Information Technology

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