Customer Service Data Entry

NICOLE R. HARRIS

Lawrenceville, GA ***** 678-***-**** *************@*****.***

Customer Service & Administrative Management Professional

Energetic, performance focused leader, with more than 20 years of experience in all aspects of customer service and administrative management. Unwavering commitment to customer relations, with proven ability to build productive relationships, resolve complex issues, and win customer loyalty. Technically savvy, with success in using Microsoft Office programs to create documents, reports, as well as manage databases, address e-mails, and provide comprehensive support. Detail-oriented with a passion for contributing administrative expertise to introduce and implement internal improvements, in support of overall business success.

AREAS OF EXPERTISE

Administrative & Office Oversight ● Customer Service Best Practices ● Operational Leadership

Inventory Management Functions ● Timeline Management ● Process Improvements

Written & Oral Communications ● Advanced Organization & Problem Solving ● Training & Development

PROFESSIONAL EXPERIENCE

GEM SHOPPING NETWORK, Duluth, GA 2011 to 2015; May 20222008 - Present

Inventory Specialist, Oct 2011 to Feb 2015; May 2022 - Present

Promoted to oversee the weekly processing of approximately 400 units of vendor jewelry returns. Establish memorandums and purchase documentation for new jewelry. Verify merchandise quantities via Gemtrak.

Key ContributionsAccomplishments:

Contribute expertise to different aspects of the Inventory Department, and actively participate in cross training activities.

Cultivate and maintain strong working relationships with colleagues and clients.

Orchestrated a live show, requiring the organization of on-set jewelry, jewelry turntable design, and direct interaction with the show host.

GEM SHOPPING NETWORK, Duluth, GA 2008 to May 2022

Item Generator (IG) / Enterer (Administrative Role), Apr 2008 to Oct 2011 & Feb 2015 to Present

Worked in direct support of the show host and production crew during live show.

Key Contributions:

Team focus mentality considering the individuals I interacted with each day.

Light data entry, administrative duties, and preparing all orders for the QC department.

Assumed the role of the Supervisor in their absence, and oversaw sales floor operations.

EARLIER CAREER

FLOORING DESIGN GROUP, Doraville, GA 2006 to 2008

Accounting Administrative Assistant

File Clerk/Receptionist

THE HERTZ CORPORATION, Duluth, GA 2005 to 2006

Assistant Manager – Trainee

THE CHILDREN’S PLACE, CA & GA 2002 to 2005

Customer Service & Sales Associate

EDUCATION & CREDENTIALSADDITIONAL INFORMATION

Bachelor of Arts in Sociology, California State University, Long Beach - Long Beach, CA (2004)

Computer LiterateTechnical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Gemtrak, Resource Financial Management Services, CorelDraw x3

Skills: leadership, problem-solving, results oriented, project management, communication, collaboration,

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