Customer Service Administrative Assistant

YAIRELYS FERNANDEZ PACHECO

*** ********* ** **, ********, GA 30126

Phone: 787-***-**** Email: *********@******.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Administrative Professional with over 25 years of experience in office management, customer service, payroll processing, purchasing, and staff supervision. Proven ability to manage multiple priorities, coordinate daily operations, and ensure excellent customer satisfaction. Currently expanding expertise in the solar energy sector.

CORE COMPETENCIES

Office Administration & Management

Payroll Processing & Accounting

Staff Supervision & Task Delegation

Customer Service Excellence

Appointment Scheduling & Calendar Management

Purchasing & Inventory Control

Microsoft Office Suite (Word, PowerPoint)

Bilingual: Basic English and Spanish

PROFESSIONAL EXPERIENCE

Costa Este Medical - Supervisor / Administrative Assistant January 2021 - June 16, 2025

- Supervised daily administrative operations and assigned tasks to staff.

- Processed payroll and maintained accurate financial records.

- Managed purchasing and inventory of office supplies and materials.

- Delivered excellent customer service and handled client inquiries.

- Coordinated appointments and managed office calendar. Planet Solar - Solar Energy Consultant

April 2024 - Present

- Provide consultation and education on solar energy solutions.

- Assist clients in selecting optimal solar systems based on needs and budgets. Morzak Family Health - Supervisor / Administrative Assistant February 2000 - January 2021

YAIRELYS FERNANDEZ PACHECO

889 Brentwood Dr SW, Mableton, GA 30126

Phone: 787-***-**** Email: *********@******.***

- Led administrative functions, supervised staff, and ensured smooth office operations.

- Managed payroll processing and bill payments.

- Scheduled appointments and provided superior customer service.

- Maintained financial records and assisted in budget planning. EDUCATION

MBTI Business Training - Data Entry Certification

1989 - 1990

LEADERSHIP & COMMUNICATION

Excellent verbal and written communication skills. Over 25 years of experience in customer service and office leadership. REFERENCES

Available upon request.

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