Social Media Virtual Assistant

Web Research

Strategic planning

Client relationships

Social Media Engagements

Email Marketing

Team Leadership

Communications

Analize data

Brand Collaboration

Phonezone AVI/ Bakers Consumer Care

Call Centre Agent

My responsibility as an agent involves addressing consumer complaints and managing communications through both telephone calls and email correspondences. Duties:

Log every call.

Respond to emails.

Investigate complaints.

Issue voucher replacement.

Provide factory feedback.

Check daily reports.

Provide assistance to export and marketing teams.

Upload images to SharePoint.

Arrange collection with couriers.

Conduct follow ups on open calls.

Aug 2024- Sept 2024

PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

073******* · ***********@*****.*** · Greenstone Hill, Johannesburg Cyren Nell

I am an articulate and organized individual with strong interpersonal skills, and I have accumulated over a decade of experience as an office administrator. Furthermore, I have gained valuable experience as a marketing consultant and virtual assistant. Omtalent 0ct 2024 - Mar 2025

Marketing Consultant

Provide Expert proficiency in Enterprise Data Management Advanced proficiency in Data Compilation

Duties:

Executed marketing activities and programs that are aligned with the overall marketing strategy. Conducted research and developed messaging for the implementation of marketing programs. Assessed and monitored program performance in relation to objectives, metrics, and budgets. Implemented internal communication initiatives to enhance employee engagement and experience. Developed and maintained a comprehensive understanding of the competitive landscape to provide guidance to staff, managers, and directors, ensuring the firm retains its competitive edge and continues to gain market share.

Assisted in compiling information for promotional literature. Managing Press events & press kits.

Monitored media coverage.

Researched and evaluated new media and magazines.

Fiver/Upwork

Freelance Marketing Consultant / Vrtual Assistant

My main responsibility as a virtual assistant is to simplify my client's life. Duties:

Assist clients with daily tasks such as scheduling appointments, arranging travel and accommodation, managing emails, and providing customer support.

General administrative support.

Collect and analyze data.

Develop brand campaigns that improve brand visibility and generate leads and product reviews. Collaboration with brands, designers, and social media influences to create and develop online campaigns.

Manage and update website content.

Email Marketing.

Social Media Engagements

Web research.

Contact new leads and do follow-ups.

Ensure that clear lines of communication are maintained with clients and that they are provided with accurate feedback.

Oct 2022-June 2024

Rexus Trading Apr 2015-June2022

Office Administrator

Rexus Trading is a manufacturing company that specializes in producing valves, fittings, and couplings for bulk water applications.

Duties:

Managed schedules, organized office functions, and oversaw daily operations. Prepared and edited letters, reports, and memos.

Submitted timely reports and prepared and assisted with presentations. Arranged travel and accommodation.

Researches all client loan discrepancies, and acts accordingly consistently attaining customer satisfaction.

Filing and general administrative duties as well as running office errands. Restocked office inventory.

Arranged for any staff training that was needed. Dealt with customer queries. Responsible for billing requisitions as well as the retrieval of archived requisitions Draw weekly reorts.

Conmar Horticulture Group Feb 2013 - Feb 2015

Administrative Assistant

The Conmar Group is a landscaping company based in Kwazulu Natal. My duties were as follows: Prepared and monitored invoices.

Answered calls and emails.

Conducted Data entry.

Draw reports and quotations.

Resolved client queries.

Filing and typing confidential letters

Ran office errands.

Scheduling appointments.

Digital Marketing

MS Word

Tefl (120hrs)

MS Excel

EDUCATION

REFERENCES

COURSES

Grens High School

Matric 2007

IMM Graduates School

Bachelor’s of Commerce in Marketing - BCOM

IMM Graduates School

Master’s degree in Marketing - MBA

Academy Of York

Business Administration

Claire Oosthuyse - 081-***-****

Pippin Kling - 083-***-****

Lester Balutto - 071-***-****

Constance Govender - 079-***-****

Contact this candidate