Customer Service Sales Associate
Resume:
Sales Associate
Work History
Contact
Skills
Oliver Isadia
Highly motivated Sales Associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Recognized consistently for sales performance and excellence in customer service.
DSR Support Officer
M-KOPA KENYA LTD, Nairobi, Nairobi Province,
Kenya (Remote)
Key Responsibilities in DSR Operations Management
DSR Onboarding & Database Management:
Ensure timely registration of new DSRs within SLA. Manage DSR database, including rights to sell,
deregistrations, suspensions, and reinstatements.
Stock & System Management:
Facilitate stock reallocation for inter-shop and DSR transfers.
Streamline operations by deactivating dormant or
inactive DSR accounts.
Field Engagement & Support:
Build relationships through field visits, cluster
meetings, and daily support activities.
Liaise with tech teams to address and resolve
operational challenges.
Staff Development:
Promote and manage smartphone adoption
among DSR staff.
This role highlights my ability to streamline processes, foster collaboration, and drive operational
efficiency within sales teams.
2024-06 -
Current
Customer Success Associate
ANGAZA KENYA LIMITED, Nairobi (Remote)
2024-01 -
2024-09
Maintained up-to-date knowledge of products
and services offered by the organization
•
• Conducted outbound calls to existing customers
Address
10567, Nairobi, Nairobi
Province 30
Phone
**********@*****.***
• Analytical Skills
• Project management
Work Planning and
Prioritization
•
• Business processes
• Operational support
• Attention to Detail
Typing Speed and
Accuracy
•
• Operational support
• Time Management Skills
Languages
for account review and renewal purposes
Maintained detailed records of customer
interactions for future reference purposes
•
Collaborated closely with other departments to
ensure successful implementation of solutions for
customers
•
Built positive rapport with customers by
responding promptly to their inquiries via email or telephone
•
Analyzed customer feedback to identify areas of
improvement in the customer experience
•
Created detailed reports outlining key trends in
customer service operations
•
Customer Service Representative
M-KOPA SOLAR KENYA, Nairobi (Remote)
2021-08 -
2024-01
Maintain a positive, empathetic, and professional
attitude towards customers
•
Promptly respond to customer inquiries and
handle inbound calls, ensuring timely resolution
•
Acknowledge and effectively resolve customer
complaints
•
Possess in-depth knowledge of products for
accurate responses to customer questions
•
• Process orders, forms, applications, and requests Maintain detailed records of customer
interactions, transactions, comments, and
complaints
•
Engage in clear communication and
coordination with colleagues
•
Continuously provide feedback to improve the
efficiency of the customer service process
•
Manage a team of junior customer service
representatives
•
Ensure customer satisfaction and deliver
professional customer support
•
Casual Team Member
INTERNATIONAL COMMITTEE OF THE RED CROSS,
Nairobi
2020-06 -
2020-08
• Assisted in the distribution of relief supplies
• Setup and managed temporary shelters
• Provided logistical support for field operations Transported goods and performed equipment
maintenance
•
English
Swahili
Education
Managed inventory to support humanitarian
activities
•
Contributed to rapid response efforts during
emergencies
•
Set up emergency shelters and provided
immediate aid
•
• Participated in evacuation procedures
Data Entry Clerk
KEYSTONE AGRI-BUSINESS CONSULTANTS, Nairobi
2019-01 -
2019-12
Inserted customer and account data by inputting
text-based and numerical information from
source documents within specified time limits
•
Compiled, verified, and sorted information based
on priorities to prepare source data for computer
entry
•
Diligently reviewed data for deficiencies or errors and corrected any incompatibilities as needed
•
Conducted research to obtain additional
information for incomplete documents and
applied data program techniques and
procedures effectively
•
Generated reports and stored completed work in
designated locations, performing backup
operations
•
• Scanned documents and printed files as required
Maintained the confidentiality of information,
promptly responded to information queries, and
accessed relevant files
•
Adhered to data integrity and security policies,
ensuring the proper use of office equipment and
addressing any malfunctions that arose
•
Bachelor of Arts: Business Administration
and Management
Kenya Methodist University - Nairobi
Candidate
20252
Higher National Diploma: Electric and
electronics engineering
Nairobi Technical Training Institute - Nairobi
2022-01
Certifications
References
EF Standard English Test
Craven Atsiaya
Business Development Manager
EBC Financial Group
******.*******@*****.***
Nancy Mikia
Customer Care Team Leader
M-KOPA Kenya Ltd
*****.*****@*-****.***
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