Client Service Customer

Anna L. Lombrana

**** ******* **., *** ****** TX 75056

***************@*****.*** * 214-***-****

Professional Experience:

Corelogic -Sr Associate, Client Operations Management - Irving TX 12/18/2023-3/28/2025 Research of complex property tax cases using advanced tools and resources. Communicate directly with clients to deliver exceptional client service in a high-volume production. Attention to detail and critical thinking to conduct comprehensive research and data analysis on complex cases.

Process, system, and client knowledge to solve problems independently. Adhere to all required company and client-driven standards and/or Service Level Agreements (SLAs). Perform simple to complex reporting, including maintaining tax research files and processing departmental documents.

First American Mortgage Solutions/Endpoint -Escrow Assistance, Irving TX 12/1/2020-7/5/2023 Prepare additional documents or escrow instructions as instructed by principals based on written instructions to escrow.

Forward title clearing documentation to the title office for approval. Return executed loan packages to the lender for review and approval in accordance with lender instructions.

Exceptional customer service and problem solving

Excellent verbal and written communication skills: able to effectively communicate clearly and concisely.

Proficient in MS Office (Excel, PowerPoint and Word) GenPact-Procurement Agent, Richardson, TX 11/26/2018-11/30/2019 Procure commercial aircraft parts for one of the worlds larges aerospace company and leading aircraft manufacturer.

Create and nurture strong business relationships with vendors within approved vendors, ensuring order completion.

Review contacts for validity to convert open purchase requisitions to purchase orders. Obtain pricing for the remaining requisitions by sending requests for a quote (RFQ) to OEM and authorized distributors that pass compliance checks. Perform in depth price analysis based on current, historical price and competitive bids. Validate contracts to ensure compliance with program requirements and utilize lower negotiated part pricing.

Ensure any purchases remained within the budget of the department and on schedule investigate and resolve issues impacting the purchase requisition or purchase order such as improper part number, incorrect cost and delivery schedule.

Assess stock and customer demand to create purchase orders using OneSAP Supplier Relationship Manager.

Review and audit purchase orders with value up to $250,000. That have been sent to Quality Assurance for approval and release to supplier.

Education: North Dallas High, Dallas TX

Leadership Awards:

Employee of the month, Mortgage Contacting Services March 2017, Cheers Award, Genpact June 2019.

Technical Skills: Proficient Microsoft Office Suite (Power Point, Outlook, Word, Excel) Proficient OneSap (SAP GUI, SAP Business 1, Netweaver Supplier Relationship Manager) Proficient Information ERP LN (Enterprise Resource Planning) Proficient Auto Dialer, Multi-Lie Avaya Phone systems, Proficient Safety Kleen Get Paid Accounts Receivable system, Resware.

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