Customer Service El Paso
Resume:
Contact
Skills
Work History
Billing & Customer Service Agent
Melanie Perez
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Address
El Paso, TX, 79928
Phone
*******.*******@******.**
m
Technical
Support
Invoice
processing
Documentati
on expertise
Billing systems
and software
Inbound and
outbound
support
Technical
Support
Billing Specialist
Expeditors, El Paso, TX
2024-10 -
Current
Reduced errors in billing documentation by
implementing a thorough double-check system.
•
Enhanced customer satisfaction with timely and
accurate invoice generation.
•
Researched and resolved billing discrepancies to
enable accurate billing.
•
Assisted colleagues in resolving complex billing
issues, promoting teamwork and knowledge
sharing within the department.
•
•
Engagement Specialist
Carenet Healthcare, El Paso, TX
2024-01 -
2024-10
Managed high call volume of outbound calls
while maintaining professionalism and accuracy
when verifying client information for
appointments.
•
Reaching out to patients,members,and
customers in an effort to improve their healthcare by scheduling annual home or telehealth visits.
•
Acted as a reliable point of contact for clients,
addressing concerns or questions about their
appointments.
•
Maintained a comprehensive understanding of
company policies and procedures in order to
effectively communicate them to clients during
scheduling process.
•
• Enhanced customer satisfaction with timely and
accurate appointment confirmations and
reminders.
Customer Service Representative
Maximus, El Paso, TX
2022-09 -
2023-11
Offered advice and assistance to customers,
paying attention to special needs or wants.
•
Responded to customer requests for services, and
company information.
•
Answered constant flow of customer calls with
minimal wait times.
•
Updated account information to maintain
customer records.
•
Identified, analyzed, and researched systemic
issues and made recommendations for resolution
for Healthcare,Snap, Medicaid, TANF and MEPD
Benefits.
•
Maintained confidential patient, employee and
company information in compliance with
company policies and regulatory requirements.
•
Provided exceptional customer service to
patients, answering questions and addressing
concerns.
•
Verified insurance eligibility and coverage for
patients.
•
Crew Member
Panda Express, El Paso, TX
2021-11 -
2022-04
Cleaned and maintained all areas of restaurant
to promote clean image.
•
• Worked front counter, drive-thru and other areas. Provided excellent customer service by greeting
customers and meeting quality expectations.
•
Kept food preparation area, equipment, and
utensils clean and sanitary.
•
Prepared products following restaurant, health,
and safety standards and procedures.
•
Resolved problems with orders quickly and
offered refund or replacement.
•
Balanced cash drawer at beginning and close of
shift.
•
Education
Took orders at drive-thru or front counter and
accurately processed payments to provide
guests with great service.
•
High School Diploma
Horizon High School - El Paso, TX
2018-08 -
2022-06
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