Scrum Master Product Owner

Sharon Martinez

***** ********* ***

Bulverde, TX. 78163

**********@*******.***

EDUCATION

Univ of Mass-Lowell

Durham Business College

Houston Community College

Lonestar Community College

TRAINING

AMA Management Training

ITIL Foundation Interprom

Helpdesk Institute

PMI Training

Novell Netware 3.11

Microsoft University

Palindrome Training

Program on Negotiation

CERTIFICATIONS

Scrum Master International Scrum Institute 912***********

Scrum Product Owner International Scrum Institute 912***********

ITIL Foundation

WORK HISTORY

DISYS May 2021 – September 2023

Scrum Master/Product Owner (Dedicated to ExxonMobil)

I moved into the role of Product Owner at DISYS to facilitate better collaboration between the ExxonMobil ServiceNow Product Team and the DISYS ServiceNow Consulting Team. I managed the DISYS Scrum Team which consisted of an Enterprise Architect, developers, QA Testers and a Technical Writer and others as needed.

Responsibilities:

1.Responsible for prioritizing the backlog, creating and collaborating on user stories.

2.Lead a cross-functional team comprised of internal employees and external contractors.

3.Lead daily standup, sprint planning, retrospective and backlog grooming meetings.

4.Meet with ExxonMobil Project Owner weekly to ensure our teams were in sync.

5.Train other Product Owners.

6.Attend the ExxonMobil quarterly PI Planning Meetings.

7.Responsible for communicating project status to business stakeholders.

8.Gathered business requirements from various departments.

9.Continuous Process Improvement Analysis.

10.Interview and hire Scrum Team Members.

11.Assist in writing User Stories.

12.Maintain backlog on Microsoft Azure DevOps Scrum board.

Achievements

oMoved from a Sales only role to a Hybrid Product Owner/Scrum Master role.

oCertified Product Owner.

oCertified Scrum Master.

oMy teams received glowing reviews from the ExxonMobil Team and their end customers.

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DISYS January 2019 – May 2021

Senior Account Executive

Responsible for getting new orders for staffing UX/UI, Security and all Downstream business applications. I was one of four Account Executives dedicated to ExxonMobil.

Achievements:

oTop “New Salesperson” for $125 Gross Profit for DISYS.

oTop “New Salesperson” for $250 Gross Profit for DISYS.

oOn target to hit Club when COVID hit, and sales dropped.

oPerformed a study on our Immigration Process that was presented to CEO and was well received.

oWrite proposals, create presentations, manage pipeline in Bullhorn.

oManage customer service delivery on my accounts.

oExcellent communication with clients, both written and verbal.

oCold call prospects within my service domains (UX, Cyber Security, Infrastructure, Microsoft Technologies, ServiceNow, Salesforce).

oCreate marketing documents on services we offer, if needed.

oPresentations to prospects.

oMarketing via social media.

oInterview and hire new consultants for my projects.

LONG VIEW SYSTEMS July 2017 – November 2018

Account Manager

Responsible for selling managed services, cloud, hardware and software, and systems integration services. .

Responsibilities:

Write proposals, create presentations, manage pipeline in CRM.

Manage customer service delivery on my accounts.

Manage pipeline in CRM.

Work closely with partner channel to increase knowledge and broaden pipeline. .

Excellent communication and written skills.

Cold call prospects.

Create marketing documents for practices.

Marketing via social media.

INFODAT June 2015 – July 2017

Sr. Business Development Manager

Responsible for selling value-based solutions that leverage the Microsoft platform including CRM, business intelligence/analytics, MDM, application development, Office 365, Azure and integration with other platforms. Additional focus is on Network Security Software and Services. (RedSeal, Comodo, Imperva, Rapid 7, Qualys) .

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Responsibilities:.

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Successful in establishing Microsoft Partnership with Infodat.

Launched the Infodat CRM Practice and achieved Silver CRM Partnership level on an accelerated schedule.

Sold 1st offshore data management project $500k per year which resulted in ongoing managed services

Started with no accounts and no revenue.

Created all marketing literature.

Re-designed website.

Sold $1 million in first 6 months in addition to all other activities.

GIMMAL GROUP May 2013 – September 2014

Sr. Sales Director

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Sell software and related services to Fortune 500 Companies within the Energy, Financial, Manufacturing, and Health Care markets in South Central Region.

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Business solutions built on SharePoint (ex: Governance & Compliance, Well-File Management, Contract Management, PMO, Plant Management).

Mobile solutions that enable the workforce.

Business solutions focused on EMC Documentum.

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PERFICIENT October 2008 – May 2013

Director, Business Development

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Sell Perficient portfolio of software and services to Fortune 500 Companies within the Energy, Financial, Manufacturing, and Health Care markets in South Central Region. This includes cold calling, prospecting, qualifying, writing SOW’s, ensuring all legal contracts are in place and closing the deal.

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Technology Solutions (IBM, Microsoft, EMC, Oracle, TIBCO, Google, SAP, SDL) .

Business Solutions (Business Intelligence, Business Process Management, Customer Relationship Management, Enterprise Performance Management, Enterprise Resource Planning (ERP), Management Consulting, Experience Design, Business Integration / SOA, Cloud Services, Commerce, Content Management, Custom Application Development, Education and Training, Information Management, Mobile Platforms, Platform Integration, Portal & Collaboration, .

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Very successful in developing and establishing new account relationships in a tough economy which resulted in business growth for Perficient.

President’s 100 Club in 2010, 2011.

Exceeded $5m quota in 2010, 2011 and 2012.

Cross-sold Perficient Portfolio of services.

Assisted in launching several marketing campaigns.

Assisted in launching new Practices.

Recruiting from personal consultant referrals.

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SOGETI USA LLC October 2006 – October 2008

Account Executive

Responsible for business development, cold calling and selling solutions into Fortune 500 companies within the Energy, Financial, Manufacturing, and Health Care markets. Additionally, identify strategic challenges in the following areas: Application Development, Business Intelligence, Application Management, Web Services, Architecture & Security, Software Control Testing, Enterprise Application Integration/Migrations and Project Management, Infrastructure.

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Successful in developing and establishing new account relationships which have resulted in significant business growth in less than 2 full years.

Closed a $1 million Lotus Notes Application Management engagement using our Global Delivery Model in Mumbai, India.

Closed a $300,000 MOSS Architecture & Design engagement.

Booked over $2 million in sales in 2007 from scratch.

Opened seven (7) new accounts.

Referred many Consultants and Directors that have been hired.

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INTERNATIONAL NETWORK SERVICES (INS) June 2003 – October 2006

Managing Consultant

Responsible for providing management and leadership to consultants in my territory. Ensure consistent delivery of solutions by providing the proper guidance and training on how to use our Network Engagement Methodology. This results in high customer satisfaction ratings of 9.0. My primary responsibilities included Sales Support, Technical Delivery and Personnel Management.

AJILON December 2002 – May 2003

Consulting Manager

Managed over 150 consultants and 20 Staff Managers in the Houston area. This was a high turnover staffing company. I created a Staff Managers Handbook that was adopted company wide that provided policies and procedures for on-site management. .

SPRINT

Regional Service Delivery Manager February 2000 – December 2002

Responsible for providing leadership and direction to seven (7) Service Delivery Managers covering the Gulf States Region.

Standardized service delivery by building a PMO.

Weekly reports to Management

Career planning for teams

Hiring and terminations

SPRINT

Service Delivery Manager September 1999 – February 2000

Responsibility for providing technology leadership to Project Managers and Technical Solutions Consultants to ensure customer’s needs were correctly identified and met. Primary responsibilities were Sales Opportunity Support,: Service Delivery Management and Project Management.

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SPRINT

Technical Manager March 1996 – September 1999

I managed 45 Technical Consultants on projects as well as all pre-sales efforts, accuracy of invoices to customers, revenue generation within existing accounts and service delivery. I was responsible for their career path, mentoring, successful project delivery and all disciplinary action, up to and including termination.

SPRINT

Technical Analyst September 1994 – March 1996

Hired as a helpdesk specialist for a global energy company in Houston, Texas. Within the first three months, I became the lead and began training new helpdesk staff. I became the subject matter expert and the “go to person” on all helpdesk functions. Customer satisfaction increased significantly.

I was selected by Paranet Management to be the leader of the Helpdesk Technical Leadership Team. I contributed towards the growth of the Helpdesk Portfolio within the company and won three quarterly awards for excellence.

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TEXAS A&M UNIVERSITY - IBT

Software Specialist/Backup Novell LAN Admin. October 1992 – September 1994

Created training curriculum for Interning Professors from all over the world.

Trained all IBT internal personnel as well as others in the Medical Center that wanted to attend.

Upgraded all machines from old MacIntosh computers to Windows computers.

I was the “helpdesk” for all issues for TAMU-IBT personnel.

Attended monthly Computing meetings at the main TAMU campus.

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