Medical Records Health Care

Michael Lonberger Jr.

Email: ***********@****.*** Phone: 480-***-****

Education

• Master of Public Administration (Health Care Management) Grand Canyon University – Phoenix, AZ

• Bachelor of Science in Human Services

University of Phoenix – La Mirada, CA

Professional Experience

RGS Trucking (April 2024 – Present)

• Delivered goods safely while adhering to all regulatory requirements.

• Established positive client and stakeholder relationships through reliable service. Business Owner

Black Gold Coffee Company January 2020 – Present

• Manage customer database and provide exceptional service to clients.

• Conduct presentations to prospective clients, securing new partnerships.

• Maintain detailed operational records to ensure business efficiency. CDL/A Truck Driver

McLane/SunWest January 2022 – April 2024

• Ensured compliance with all federal and state regulations during operations.

• Successfully resolved logistical challenges to meet tight delivery deadlines.

• Built strong relationships with brokers, customers, and company representatives. HEDIS Coordinator

Aerotek for Centene Corporation May 2019 – December 2019

• Audited and analyzed medical records to ensure compliance with NCQA specifications.

• Designed and implemented process improvement initiatives to enhance workflow.

• Conducted root cause analyses to address member and provider issues effectively. Case Manager (Long-Term Services and Supports)

Banner - University Family Care June 2017 – June 2018 Bridgeway Health by Centene June 2015 – October 2017 Mercy Care Plan by Aetna March 2012 – November 2014

• Managed long-term care caseloads, including HCBS, assisted living, and nursing facilities.

• Served as a liaison between healthcare providers and health plans.

• Represented organizations at community events and health fairs.

• Conducted audits and reviews of medical records to improve care delivery.

• Assisted in resolving provider claims issues and scheduling appointments to close care gaps.

Key Skills

• Healthcare Administration: Expertise in case management, HEDIS measures, and health plan initiatives.

• Business Operations: Proficient in client relationship management, record-keeping, and customer service.

• Transportation Compliance: Skilled in adhering to CDL/A regulations and safety standards.

• Analytical Abilities: Adept at auditing records, resolving claims, and performing root cause analyses.

• Leadership: Demonstrated ability to lead initiatives and represent organizations in public forums.

Certifications

• NCQA Technical Specifications Certification (achieved while serving as HEDIS Coordinator)

Professional Highlights

• Successfully operated and grew a small business, developing lasting client relationships.

• Demonstrated exceptional ability to manage complex caseloads across multiple healthcare organizations.

• Maintained a stellar safety and compliance record in the transportation sector.

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