Customer Service Representative
Resume:
Yareli Martinez
Houston, Tx ****5
*********@*****.***
OBJECTIVE
Dedicated Customer Service Representative motivated to maintain
customer satisfaction and contribute to company success, working with others as a
team member to achieve advancement and growth of the company. Reliable and driven,
with strong time management and prioritization abilities.
EDUCATION
High School Graduate from Westbury High School year 2012
HIGHLIGHTS
Insurance, Service-oriented, Technology, Policy/account changes,
Database entry, Store opening and closing procedures, Retail inventory management,
Motivational leader, Sales professional, Accurate money handling, Training and
development, Recruiting and interviewing.
Flexibility to work shifts as assigned.
EXPERIENCE
Asurion
Houston, Tx
July 2020 - February 2025
Bilingual Customer Care Representative
● Taking phone calls
● Answering to customer inquiries
● Translating documents
● Solving customer issues
● Reporting to managers
● Professional and Reliable
Peer Advisor role
Train to help and assist new hires to prepare them to be successful in their role.
Alltran Financial
Houston, Tx
September 2019 - July 2020
Collection agent
● Confident clear communication
● Defective negotiator
● Legal collections experience
● Sense of urgency
● Receive outbound and inbound calls and consistently follow call model and techniques
J. Hernandez Ins // Martinez Insurance
Houston, TX
April 2010 - Current
Customer Service Representative
● Answer customer telephone calls regarding existing accounts.
● Make requested policy and account changes.
● Respond to questions and concerns about service, and escalate calls appropriately.
● Consult with customers to evaluate needs and determine best options.
Regional Finance
Houston, TX
December 2012 - July 2015
Assistant Manager
● Promptly responded to general inquiries from clients via telephone, mail email, and fax.
● Maintain up to date knowledge of company policies regarding payments, account
changes, and upgrades.
● Developed highly empathetic client relationships and earned reputation for delivering
exceptional customer service.
● Cross-trained and provided backup for other customer service representatives when
needed.
● Balanced daily cash deposits and bank vault inventory with zero error date
Contact this candidate