Real Estate Property Manager

J. STEPHEN KELLER

910-***-**** ************@*****.*** Wilmington, NC 28401

Real Estate Experience:

BIC/Property Manager October 2021 – Present

Alpha Real Estate Company, Wilmington, NC

● Establish new Real Estate Firm including set up of company domain, email, firm license and bank accounts.

● Manage 45 properties and 2 HOA communities, while supervising 1 part-time associate.

● Set up office processes and procedures for daily activities including lease preparation, advertising, property maintenance, rent and dues collection, utilities management, accounts payable and vendor relationships.

● Use Appfolio software to manage work orders, leasing and application process, tenant ledgers, office expenses and HOA Homeowner and dues.

● Work with rental assistance programs including First Fruits, Benefit Management, Wilmington Housing Authority and DSS.

Realtor® June 2017 – September 2021

eXp Realty LLC, NC

● Represent buyer clients to locate, negotiate, contract and close residential real estate. Owner Realtor Broker-in-Charge 2001 - March 2017 My New Home Connection, Inc, Charlotte, NC

● Demonstrated entrepreneurial ability to maintain a profitable residential Real Estate Agency.

● Maintained multi-million dollar sales quotas.

● Drove additional revenue by buying, renovating and flipping multiple properties for self and clients.

● Managed personal short term corporate housing property for over 8 years. Training/Training Development:

Instructor June 2016 - December 2016

JY Monk School of Real Estate, Charlotte, NC

● Taught 75-hour pre-licensing courses for North Carolina pre-requisites for NC broker license application and exam in various cities within North Carolina.

● Taught 30-hour required post-licensing classes for NC provisional broker education requirements. Training Consultant 1995 –1996

VisionCorp, Inc (formerly TrainingVisions, Inc.), Charlotte, NC

● Developed Commercial Loan Processing micro-system CBT for Hogan Banking System conversion using MicroPhoenix Authoring software on a LAN.

● Created Reference Manual and Quick Reference Guide for Sales Forecasting System. Implementation Analyst 1992-1995

Belk Stores Services, Charlotte, NC

● Built and implemented new systems and enhancements for point-of-sale system support division.

● Project manager for the implementation of the check authorization system-coordinating identification processes for participating stores, providing information for decision making processes, and developing training materials.

● Developed procedure manuals for instructors and staff, coordinating mailing to 300 stores.

● Organized and implemented pilot programs and testing procedures for new systems.

● Participated in Joint Application Design (JAD) program, facilitating meetings and work groups.

● Developed training materials; instructed a 2-day course assisting merchandisers with budgeting process.

● Designed and created training environments on mainframe to simulate on-line systems status. Business Analyst 1990-1992

First Union Corporation, Charlotte, NC

● Developed and implemented training programs for loan officers and administrative assistants.

● Participated in overviews for system enhancements and management training seminars.

● Reviewed and analyzed loan process and performance standards for training development. Education Coordinator/Instructional Designer 1987-1989 First Data Resources,Charlotte, NC

● Conducted a 4-day training seminar nationwide for users of accounts receivable systems. Computer Trainer and Installer 1985-1987

Medfax Corporation, Fort Mill, SC

● Developed and conducted customized training programs for medical clinics, enhancing and improving systems for individual needs.

● Managed conversion from manual to automated systems. Account Management:

Account Executive 1996 - 2001

eFunds Corporation, Charlotte, NC

● Provided Sales Support to SCAN’s top Sales Executive for 14-state territory.

● Managed installation, training, and support for check verification, bad check recovery, and bad check contributions for all SCAN products and services.

● Provided report analysis and consulting for all aspects of check recovery for SCAN members.

● Assisted in reduction of bad debt write offs through SCAN product offerings and procedure and policy recommendations.

Account Manager 1989-1990

Medical & Professional Systems, Charlotte, NC

● Re-established rapport and business relationships with customers of medical systems and software.

● Converted and installed computer systems for medical clinics. Sales Representative 1984-1985

Life of Virginia, Charlotte, NC

● Recognized for top performance for a new sales representative developing a new client base. LICENSES:

NC and SC Real Estate License Active

EDUCATION:

University of North Carolina at Charlotte, Charlotte, NC Graduation: 1983 Bachelor of Arts, Mathematics

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