Account Manager Client Service
Resume:
SUMMARY
Proactive professional with a demonstrated ability to drive enrollment growth and cultivate client relationships. With experience in enrollment consulting and account management, I excel in strategic marketing, needs assessment, and client engagement. I’m committed to making a positive impact through innovative strategies and dedicated client service. Since January 2020, I have been actively engaged in ongoing education at UBC Sauder Continuing Education, focusing on Business Analysis alongside a diverse array of supplementary courses.
CORE COMPETENCIES
Hardware, Software, and SAAS proficiency
Excellent verbal and written communication skills
Proficient in Salesforce and other CRM platforms
Experience in penetrating new markets
Excellence in IT sales techniques
Prospecting and Lead Generation
EXPERIENCE
Enrollment Consultant
Pear Tree School Vancouver, BC Sep 2023 – Mar 2024
Spearheaded a new initiative aimed at bolstering K-8 enrollment by implementing innovative strategies and engaging directly with prospective families as the primary point of contact.
Conducted front-line screening of prospective families, effectively identifying their needs, addressing concerns, and providing comprehensive information about the school's offerings and enrollment process.
Implemented targeted marketing efforts to increase brand awareness within the local community, fostering connections and partnerships to amplify the school's presence and attract potential students.
Proactively solicited references and word-of-mouth referrals from existing school families, leveraging positive experiences to generate interest and trust among prospective families.
Orchestrated successful open houses and informational events tailored to prospective families, showcasing the school's unique attributes, academic programs, and extracurricular opportunities to drive enrollment growth.
Joined the team driven by a deep belief in the school's potential to positively impact students' lives, contributing passion and dedication to the mission of expanding access to quality education.
Senior Account Executive
Konica Minolta Business Solutions Canada Mississauga, ON Mar 2023 – Sep 2023
Acted as a Dynamic Relationship Manager, assessing the technical requirements of clients and overseeing the implementation and support of their solutions, ensuring seamless integration and customer satisfaction.
Proactively sourced new business opportunities, employing strategic networking, prospecting, and relationship-building techniques to expand the client base and drive revenue growth.
Collaborated closely with clients to understand their unique needs and challenges, offering tailored solutions and ongoing support to meet their evolving requirements.
Conducted product demonstrations and provided in-depth technical expertise to educate clients on the features and benefits of Konica Minolta's solutions, fostering trust and confidence in the brand.
Cultivated strong, long-lasting relationships with both existing and prospective clients, serving as a trusted advisor and resource throughout the sales process and beyond.
Regularly monitored market trends and competitor activities to identify potential opportunities and threats, informing strategic decision-making and maximizing sales effectiveness.
Continuing Education
Jan 2020 - Present
Since January 2020, I have been actively engaged in ongoing education at UBC Sauder Continuing Education, focusing on Business Analysis alongside a diverse array of supplementary courses.
Regional Account Manager
Global Knowledge Vancouver, BC Nov 2018 – Nov 2019
Managed a diverse portfolio of key client accounts within the designated region, ensuring exceptional service delivery and addressing client needs promptly and effectively.
Developed and executed strategic account plans tailored to each client's objectives and requirements, leveraging Global Knowledge's extensive course portfolio and worldwide delivery capabilities.
Cultivated strong relationships with clients to understand their training needs and provide tailored solutions, positioning Global Knowledge as the preferred training partner in the region.
Account Manager
Specialty Technical Publishers Vancouver, BC May 2011 – May 2016
Led the transition to digital content via SAAS, expanding the network of EH&S auditors and clients across North America.
Conducted value-based negotiations and online demonstrations, showcasing product efficiency to key stakeholders.
Partnered closely with the VP of Sales, independently driving business growth and client relationship management.
Account Manager
Faronics Corporation Vancouver, BC 2009 – 2011
Led sales initiatives for key North American accounts, including government school districts, fostering strong relationships and driving revenue growth.
Effectively communicated the technical return on investment (ROI) of Faronics' software to over 150 customers, persuading them to allocate limited government funding towards Faronics' products.
Worked closely with the VP of Sales and IT department to develop engaging telesales-based demonstrations, ensuring alignment with customer needs and sales strategy.
Partner Account Manager & Business Development Manager
NCIX Richmond, BC 2006 – 2008
Pioneered the launch of NX Source, NCIX's B2B line, by establishing foundational sales operations and assembling a dynamic team.
Secured key accounts in government, education, and local businesses, catering to their hardware and software needs across the lower mainland.
Provided comprehensive product training and mentorship to the sales team, facilitating internal growth and contributing to the rapid growth of the new business line to $600K in monthly revenue.
Partner Account Manager
Microsoft Canada Vancouver, BC 2001 – 2006
Cultivated OEM relationships in Western Canada, driving Microsoft product sales despite currency challenges.
Oversaw top system builders, ensuring sales growth and customer satisfaction.
Led successful marketing campaign in Western Canada, achieving significant sales growth and high ROI, adopted nationally.
EDUCATION
Bachelor of Commerce Degree Program
University of Saskatchewan Saskatoon, SK
VOLUNTEER
Project Coordinator (India) & Volunteer Fundraiser
Operation Rainbow 2002 – Present
Engaged in a week-long medical mission in India, contributing to the organization's goal of delivering complimentary reconstructive surgery and associated healthcare services for individuals with cleft lip and cleft palate deformities.
SKILLS
Strong relationship and partnership management
Account management and product knowledge
Investigative problem-solving abilities
Value-driven negotiation strategies
Achievement-oriented mindset
Business acumen and sales acuity
Enrollment Management
Relationship Building
Marketing Strategy
Needs Assessment
Event Planning and Management
Market Research and Analysis
Competitive Intelligence
Technical Sales
Client Support and Account Management
LIBBIE ROBINSON
***************@*****.***
Greater Vancouver, BC, V6T
Libbie Robinson
SHE/HER
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