Customer Service Client Relations
Resume:
FATMA FERCHICHI
Multifaceted and results-driven professional with a solid background
in language education, customer service, translation, and financial markets. Adept in analytical decision-making, persuasive communication, and client relations. Known for adaptability, self- motivation, and commitment to excellence in dynamic and multicultural environments.
ABOUT ME
2023 – Present Remote
Freelance Financial Market Analyst & Trader
Executed 100+ monthly trades in Forex, Crypto, and Binary Options Applied technical and fundamental analysis to optimize trading strategies
Maintained disciplined capital management and minimized risk exposure
Remote Educational Assessment Designer
Freelance English Language Instructor
2022 – Present Remote
Delivered customized lessons to 30+ students; 85% improved CEFR level
Integrated storytelling, games, and multimedia tools for active learning Offered continuous feedback to support learners' progress and confidence
02 Ibn Sina Street, Chorta City,
Denden, Manouba, Tunisia
*****************@*****.***
Created 500+ multiple-choice questions aligned with CEFR standards
Worked with academic consultants to ensure clarity and accuracy Designed pedagogically sound exercises for digital assessment use 2024 – 2025 E-learning Platform
Productivity Tools: Microsoft Office,
Google Workspace
Communication: Zoom, Microsoft
Teams, Skype
Design & Content: Canva Pro, Adobe
Express, Grammarly
CRM & Support: LiveChat, HubSpot,
Custom CRM Systems
SOFT SKILLS
TECHNICAL SKILLS
PROFESSIONAL EXPERIENCE
Effective Communication
Adaptability
Problem-Solving
Collaboration & Teamwork
Emotional Intelligence
Time Management
Resilience & Stress Management
Growth Mindset
05/08/2002
Managed 100+ weekly orders and customer inquiries with 98% satisfaction
Maintained CRM databases and ensured accurate transaction processing
Increased upselling and product recommendations by 20% 2023 – 2024 Remote/Hybrid
Client Success & Operations Coordinator
EDUCATION
Faculty of Letters, Arts and Humanities of Manouba Bachelor’s Degree in English Language, Literature & Civilization 2021 - 2024
Khaznadar Secondary School
Baccalaureate in Literature
2018 - 2021
National Conservatory of Music – Tunis
Certificate in Music Theory & Instrument Proficiency 2014 – 2017
CORE COMPETENCIES
English Language Teaching & Assessment
Customer Experience & Client Relations
Financial Market Analysis (Forex, Crypto, Binary Options) Educational Content Design
Translation & Localization (EN–AR)
Sales Communication & Upselling
Time Management & Organization
Digital Content Creation (Canva, Adobe Express)
Strategic Thinking & Problem Solving
Arabic – Native
English – Fluent (C1–C2)
French – Intermediate (B1)
LANGUAGE
PERSONAL STRENGTHS
Fast Learner & Growth Mindset
Clear Communicator & Confident
Speaker
Creative & Detail-Oriented
Calm, Resilient & Collaborative
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