Training Coordinator Customer Service
Resume:
DEYAIT WATSON-IRVINE
Durham, NC *****
***************@*****.***
Skills Summary
I possess varied skills acquired through experience in many industries. I am well-versed in using the Microsoft suite, including Program Management, Team Building, CRM, Event Management, LMS Administration, Strategic Planning, Public Speaking, Time Management, Siebel, Fundraising, Event Planning, Salesforce, Presentation skills, Logistics, Customer Service, Supervisory experience, Training and development, and Medical Office experience. Education
Bachelor of Arts in Sociology
North Carolina Central University
Associate Degree in Education
Durham Technical Community College
Experience
Duke Temporaries/Academic Resource Center - Durham, NC Staff Assistant - February 2025 - Present
● Welcome incoming students to the center. Announce their arrival to the Learning Coordinator the student will meet with.
● Arrange the staff meeting agenda and update subsequent meeting notes.
● Update office inventory and reorder when needed.
● Arrange meetings for the director
● Miscellaneous office projects.
Randstad/AICPA – Durham, NC
Production/Project Manager/November 2021 – December 2023
● As the PM, we set up the project kick-off meetings to establish a timeline and determine asset details and resource availability.
● As the PM, I informed all resources and stakeholders of the project's status.
● As the PM, I managed the production of creative assets within the Adobe Workfront Project Management software platform.
Program Specialist
Randstad/Covance
September 2020 - February 2021
● Verification of insurance benefits assisting patients in acquiring coverage information.
● I am updating the CRM database (Siebel) with customer information to assist patients.
Product Trainer/HR Generalist
Kelly Services/Kellogg
January 2020 – March 2020 (Covid ended this assignment)
● Administrative and general clerical support of the HR area.
● I oversaw the administration
of orientation programs for temporary employees.
● Managing miscellaneous HR projects.
Administrative Assistant
IT People/Allscripts
December 2019 – December 2019
● Updating the LMS database with courses that did not migrate.
● The assignment was a two-week project.
Staff Specialist
Duke Temporary Services/Duke Card Office
September 2019 – October 2019
● I help faculty, staff, students, and visitors to the Duke campus obtain a Duke door/dining access card.
● Customer services support of the card office.
Recognition Ceremony Coordinator
Duke Temporary Services/Duke TIP
January 2019 – June 2019
2
● I provided administrative and customer service support for the TIP (Talent Identification Program) ceremonies.
● Database management
● I am drafting correspondence to inquiries from Parents/Educators regarding ceremony programs.
● Support for escalated parent calls regarding ceremony qualifications and questions. Training Coordinator
Veritude/Fidelity Investments
April 2018 – October 2018
● Administrative support for LEAP & Fidelity Made Training and Education programs.
● Booking room, correspondence with associates
● Scheduling social mixers and activities.
● I provided global support for training events in both Ireland and India. Program Assistant V
Temporary Solutions/DPI Office of Charter Schools
August 2017 – February 2018
● First-line customer and stakeholder contact: News outlets, parents, and schools
● I was responsible for Logging and processing incoming payments for professional development and DPI events.
● We process 100% of the mailings to the state's 172 charter schools multiple times a month.
Sr. Training & Event Coordinator
SAS Institute, Inc.
April 2015 – March 2017
● Upgraded internal meeting reply process, resulting in an 80% decrease in questions and calls.
● Created Outlook and email templates for internal meetings and logistic communications.
● Achieved a 95% employee satisfaction rate of 108 yearly vendor training classes. 3
Training & Event Coordinator
SAS Institute, Inc.
January 2003 – April 2015
● Processed web and phone registrations for internal and external students for SAS classes.
● Grew the support of vendor third-party center locations from four to ten.
● Maintained catering orders, booked inventory, and supplied inventor and instructor support.
● Processed distribution of domestic and international 60 instructor book copies,
● Support of global and domestic vendor classes.
● Provided primary logistics, book inventory, and vendor relationships for all internal vendor classes.
Technical Support Analyst
SAS Institute, Inc.
March 2000 – January 2003
● Level one technical triage of incoming technical support calls.
● 97% of customers are sent to the correct support area according to the issue/problem reported.
● Surveyed approximately 25 end-user callers daily to assess technical support quality.
● Analyzed responses and reported findings to appropriate managers and stakeholders for customer follow-up.
● Administrative scheduling of triage call coverage 4
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