Customer Service Supply Chain
Resume:
AMBER BERGFELD
Customer Service Manager
PROFILE
CONTACT
PHONE:
WEBSITE:
www.linkedin.com/in/amber-bergfeld-054b09146
EMAIL:
**********@*****.***
HOBBIES
Hobby #1 Adult Softball/Women’s and Coed
Hobby #2 Coaching my sons T-ball
Hobby #3 Working out and lifting weights
Hobby #4 Spending time at the beach
INTEREST
I am writing to express my interest in the available position Supply Chain Manager for a company that fosters growth and career development. With a solid background in production planning/management, and all aspects of SCM and extensive experience (9+years) in the chemical, rotating equipment, and oil and gas manufacturing sectors, I am confident in my ability to contribute effectively to your team and support the company's operational objectives.
WORK EXPERIENCE
Flowserve – Customer Service Manager
Kaneka North America – Senior Production Planner/Planning Manager
Tenaris Coiled Turning – Production Planner
APS Plastics – Production Planner and Buyer
General Polymers – Production Planner
In my current role as a dedicated Customer Service Manager, I focus on enhancing customer satisfaction and optimizing service operations. My career has been marked by a commitment to fostering strong customer relationships, streamlining support processes, and leading teams to exceed expectations. With a proven ability to resolve complex issues, implement strategic improvements, and drive positive outcomes, I am passionate about creating exceptional customer experiences.
Previous role as a Production Planner at Kaneka, Tenaris, APS, and General Polymers, I developed and implemented comprehensive production schedules that optimized resource utilization and minimized lead times, resulting in a significant increase in on-time delivery performance. My experience in coordinating with cross-functional teams, including procurement, logistics, and manufacturing, has equipped me with the skills necessary to effectively communicate and collaborate with various stakeholders to ensure seamless production processes.
One of my key strengths is my proficiency in utilizing advanced planning tools and software, such as SAP ERP and MRP systems, to forecast demand, analyze capacity constraints, and streamline production workflows. By leveraging data-driven insights and continuous improvement methodologies, I have consistently identified opportunities for process optimization and cost reduction while maintaining a strong focus on quality and compliance with industry regulations.
I am particularly excited about the opportunity to join and contribute to its success in the chemical and oil and gas manufacturing sectors. With my proven track record of driving operational excellence and my passion for innovation, I am eager to play a key role in developing and executing strategic production plans that align with the company's objectives and drive sustainable growth.
Thank you for considering my application. I am looking forward to the possibility of discussing how my skills and experience align with the needs of your team further. Please find my resume attached for your review. I am available at your earliest convenience for an interview and can be reached at 936-***-**** or via email at **********@*****.***.
Sincerely,
Amber Bergfeld
AMBER BERGFELD
5315 CASCADE CT. ALVIN, TX 77511
936-***-**** **********@*****.***
Objective:
Results-oriented Production Planner and Planning Manager with 8 years of experience in manufacturing environments. Seeking to leverage expertise in production planning, scheduling, and inventory management to excel as a Master Production Planning Manager. Dedicated to optimizing production processes and ensuring on-time delivery of products while aligning with overall business objectives such as customer or forecast needs. I am looking for my forever home, a company that is growing quickly that I can have the pleasure of being a part of the evolution.
Summary of Qualifications:
Proven track record in production planning, capacity planning, and inventory management.
Proficient in utilizing production planning software and tools, including SAP (MRP) S4Hanna and ECC, GIB DCP, GIB DCO, advanced user in Excel and all Microsoft software. Extremely tec savvy and learn new software very quickly.
Strong analytical skills with the ability to interpret data and drive data-driven decision-making.
Excellent communication and influencing skills, fostering collaboration across cross-functional teams.
Detail-oriented and well-organized, with a solid understanding of manufacturing processes.
Collaborate with Procurement, Sales, Operations, and logistics team to ensure availability of raw materials and components for required production.
Provide regular production updates to upper management, highlighting key metric and performance indicators.
I love to take the lead on new projects. I lead the implementation of the new S4Hana upgrade for our whole company in the USA. I am self-taught and love to push myself to learn new skills.
Experienced in contract negotiations and seeking new suppliers for 3rd party services.
Work Experience:
Customer Service Manager
7/2024 to Present, Flowserve, Pasadena, TX
Main Responsibilities:
Manage daily operations of the planning department to ensure efficient and effective handling of inquiries, complaints, and support requests.
Develop and execute strategies to improve service quality, customer satisfaction, and overall departmental efficiency.
Address and resolve complex or high-priority customer complaints and issues that have been escalated beyond my staff.
Identify areas for process improvement and lead initiatives to enhance service efficiency and team productivity.
Develop and implement long-term and short-term strategic plans to align with organizational goals and drive business growth.
Collaborate with various stakeholders, including departments, vendors, and customers, to ensure alignment and support for planning initiatives.
Senior Production Planner/Planning Manager/Business System Specialist
Kaneka North America, Pasadena, TX
2/2022 to 8/2022 – After a few short months I was promoted to Senior Production planer
9/2022 to 6/2023 – We laid off our SCM Manager and Business System Specialist
Starting in June of 2023 I assumed all the roles for these 2 positions on top of maintaining my senior production planner title, planning and managing 2 separate divisions
6/2023 to 7/2024 – I have become the go to for all software needs and spend a lot of my time helping my teams
Main Responsibilities:
Developed and executed production plans and schedules for multiple divisions, ensuring alignment with sales forecasts and demand.
Coordinated cross-functional teams including sales, supply chain, and manufacturing to optimize production efficiency and meet business objectives.
Monitored and updated production schedules to ensure on-time delivery of products, communicating any potential delays or issues to stakeholders.
Analyzed historical sales data and market trends to accurately forecast future demand, minimizing excess stock and carrying costs.
Collaborated with Procurement, Sales, and Operations teams to ensure timely availability of raw materials and components.
Utilized SAP (MRP) S4Hanna and ECC to optimize production schedules and minimize downtime.
Provided regular production updates to management, highlighting key metrics and performance indicators.
Provide reports to VP and Director of Sales monthly, also hosting and creating our SOP power point presentation.
Production Planning/Supply Chain
01/2018 to 2/2022, Tenaris Coiled Tubes, Houston, TX
Main Responsibilities:
Coordinated and monitored supply chain operations, ensuring efficient utilization of resources.
Supervised orders and arranged shipments of raw materials and equipment to meet production demands.
Communicated with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction.
Utilized SAP for entering new POs, creating SESs, and processing vendor invoices.
Prepared accurate reports for upper management, highlighting key performance indicators.
Managed inventory and assets to optimize production efficiency and minimize costs.
Senior Planner/Buyer
07/2017 to 11/2017, Aps Plastics, Tomball, TX (Contract Position)
Main Responsibilities:
Coordinated production workflow for multiple products, ensuring timely completion and delivery.
Planned and prioritized operations to maximize performance and minimize delays.
Managed all purchases, including new material, tooling, office supplies, and equipment.
Production planner/Material planner
06/2016 to 07/2017, General Plastics & Composites, Houston, TX
Main Responsibilities:
Investigated and implemented ideas for quality improvement, increased productivity, and cost reduction.
Managed production activities to ensure on-time shipment of orders.
Maintained and communicated daily productivity and shipment reports.
Education: High School graduate (all my experience in all aspects of Supply chain/Manufacturing is on the job learning.)
APICS Planning Certification in process – Goal to complete this in 2025
Skills:
Leadership and Team management
Conflict Resolution
Strategic Planning
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Strong communication and influencing skills
Advanced in Microsoft Suite
Detail-oriented and well-organized
Solid understanding of manufacturing processes
Self-starter, but also a great team player
SAP Mater Data Team Lead
SAP S&OP
SAP MM and PP
SAP S4 Hana w/Fiori
Contact this candidate