Real Estate Customer Service
Resume:
Olga Work History
Letizkaya
Contact
Address
Tampa, USA 33647
Phone
**********@*****.***
WWW
Bold Profile
Skills
• Customer Service & Delivery
• Client relations
• Contract negotiation
• Strong negotiation skills
• Works well independently
• Strong organizational skills
• Excellent teamwork
Languages
Russian – Expert
English
Full Professional
Outcome-driven, highly motivated professional with vast diverse experience in project management, operations supervision, real estate management, patient care delivery, and team leadership. Track record of educating patients and families on optimal client care along with devising robust care plans in complete compliance with set regulations. Well-versed in administering both residential and commercial property portfolios along with establishing positive tenant relationships through effective communication and conflict resolution. Ability to steer project execution from inception to completion within set time and budgetary constraints. Realtor
Tomlin St Cyr Real Estate Services, Tampa, FL
2022-01 -
Current
Negotiated property sales and leases, ensuring favorable terms for clients.
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Managed approximately 30 incoming calls, emails and faxes per day from customers.
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Conducted market analysis to establish competitive pricing strategies.
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Guided clients through purchasing processes, providing expert advice and support.
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Developed marketing plans utilizing digital platforms to promote listings effectively.
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Negotiated property sales to achieve optimal client outcomes.
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Guided clients through buying and selling processes with expert advice.
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Developed marketing strategies to enhance property visibility.
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Conducted market analysis to advise on competitive pricing.
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Facilitated smooth transactions by coordinating with legal and financial professionals.
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Built strong relationships with clients, fostering repeat business and referrals.
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Managed complex negotiations involving multiple
stakeholders.
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Trained junior agents in effective real estate practices and market trends.
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Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
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Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
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Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
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Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
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Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
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Compared recently sold area properties to determine competitive market prices.
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• Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented. Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
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Wrote listings detailing and professionally highlighting property features to increase sales chances.
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Communicated with clients to understand property needs and preferences.
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• Arranged for inspections and surveys of sold properties. Resolved client concerns related to home purchases to maintain high satisfaction ratings.
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Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
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Advised and informed prospective clients on current market activities and conditions.
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Provided expert guidance on property improvements to enhance value prior to sale or rental listings.
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Implemented efficient systems for managing paperwork and tracking client communication history, improving overall organization and productivity levels.
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Expanded client base through targeted networking efforts and referral programs, resulting in increased business opportunities.
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Collaborated with clients to learn and determine real estate needs.
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Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
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Managing Director Property Manager
Lovely Stay at Tampa Bay, Tampa, FL
2020-01 -
2022-01
Guide and support to uphold company advocacy's in
projects and programs.
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Managed approximately 30 incoming calls, emails and faxes per day from customers
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Oversee maintenance, upkeep, and tenant satisfaction of residential properties as a Residential Property Manager.
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Schedule routine maintenance tasks such as landscaping, lawn mowing, roof tile replacement, and air vent
changes.
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Manage a team consisting of resident and maintenance staff for efficient and streamlined operations.
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Enforce rental terms to ensure compliance and
conducive living environment.
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Promote and occupy property rentals through persuasive advertising.
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Negotiate, solidify, and enforce lease agreements as well as ensure safety and routine maintenance of premises.
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Determine rental pricing through comprehensive analysis of community rental values and careful calculation of expenses including overhead costs, taxes, profit
objectives, and asset depreciation.
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Directed strategic initiatives to enhance guest satisfaction and operational efficiency.
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Developed comprehensive business plans, outlining
long-term goals and actionable steps toward success.
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Founder, Managing Director
Euroclean, Columbus, OH
2002-09 -
2021-08
Ensured accomplishment of company goals and
execution of key projects in a dynamic and competitive environment.
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Developed innovative products and services to meet evolving customer needs and industry trends.
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Established and managed a successful residential and commercial cleaning company while servicing a clientele of over 1K, earning a significant revenue.
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Cultivated a strong company culture focused on
collaboration, accountability, and exceptional customer service.
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Led the strategic planning process to define business goals and ensure alignment across all departments.
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Provided oversight to a staff of 40 employees in ensuring streamlined execution of daily operations.
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Directed a wide range of key tasks such as monitoring facility cleanliness, delegating tasks, addressing customer complaints, managing supply orders, creating schedules, and conducting employee training.
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Selected and trained qualified candidates showcasing proficiency in cleaning techniques, ability to lead and manage, problem-solving acumen, effective
communication, and strong teamwork skills.
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Gained recognition as the recipient of the Best Provider award for four consecutive years by Home Advisor and Angie's List.
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Drove major increase in sales worth $1M by showcasing outstanding performance.
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RN
1st Hospital of St.Petersburg, St.Petersburg, Russia 1989-01 -
2002-06
Led emergency response teams to ensure timely patient care and effective triage processes.
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Implemented best practices for trauma management,
enhancing quality of patient outcomes.
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Mentored junior nurses, fostering skill development and promoting adherence to protocols.
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Coordinated with interdisciplinary teams to streamline patient flow during peak hours.
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Developed training materials for staff on advanced life support techniques and emergency procedures.
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Evaluated and improved departmental workflows to
increase operational efficiency in high-stress
environments.
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Managed critical care cases, utilizing advanced
monitoring systems for real-time assessments.
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Advocated for patient safety initiatives, leading to enhanced compliance with regulatory standards.
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Demonstrated proficiency in performing emergency
procedures such as wound care, IV insertion, ECG
interpretation, and life-saving interventions following ACLS guidelines.
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Participated in quality improvement initiatives aimed at enhancing patient safety, satisfaction, and overall Emergency Department efficiency.
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Administered medications safely and accurately,
adhering to established protocols and procedures.
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• Acted as a patient advocate by effectively
Education
Awards
communicating their needs to the healthcare team and ensuring appropriate follow-up care was arranged.
Promoted a culture of teamwork within the Emergency Department by actively participating in unit-based committees aimed at improving workflow efficiency and overall staff morale.
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Enhanced patient outcomes by providing high-quality, compassionate care in a fast-paced emergency
department setting.
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Consistently exceeded performance metrics related to quality of care delivery, time management, and customer service within the emergency department.
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Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
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Provided emotional support to patients experiencing trauma or medical emergencies, ensuring a positive and compassionate environment.
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Participated in ongoing education programs to maintain knowledge of best practices for emergency nursing care.
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Managed multiple priorities simultaneously while
delivering exceptional nursing care in a busy 24/7 Emergency Department setting.
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Bachelor of Science: Medical Physics
St. Petersburg Postgraduate School of Nursing - St.Petersburg, Russia
1989-01
Some College (No Degree)
Gold Coast - Miami, FL
Home Advisor, Best Service Provider (2021, 2020, 2019, and 2018)
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