Customer Service Program Manager
Resume:
Professional summary Program Manager with over * years of experience in strategic program execution
and team collaboration, adept at optimizing resource allocation and maintaining financial efficiency. Demonstrates strong skills in project management, process improvement, and risk analysis, driving measurable improvements in client satisfaction. Committed to fostering a positive workplace environment and ensuring compliance with industry standards.
Abbie Hinger
Program Manager
105 South 4th Street, Lot 25, Cardington, US, 43315 / 740-***-**** / ********@*****.*** 1988-10-31 / American / Driving license TC591671
Employment history
FEB 2022 - DEC 2023
MOUNT VERNON, OHIO
Program Manager, ViaQuest Inc.
JUN 2020 - JAN 2022
MOUNT VERNON, OHIO
Direct Support Professional, Circulo Health
NOV 2018 - DEC 2021
MOUNT VERNON, OHIO
Production Worker, Jeld-Wen
Developed strategies for successful program execution, ensuring timely project completion. Managed budgets to optimize resource allocation, maintaining financial efficiency. Resolved employee concerns, fostering a positive workplace environment. Directed team collaboration, enhancing productivity and project outcomes. Ensured confidentiality and compliance with employment laws, safeguarding company integrity.
Implemented strategic program initiatives, driving successful execution and achieving measurable improvements in client satisfaction.
Analyzed program budgets and timelines, ensuring projects remained within financial constraints while maximizing resource allocation.
Guided new hires through onboarding processes, creating a welcoming environment that promoted early engagement and retention.
Maintained compliance with employment laws and regulations, ensuring strict confidentiality of candidate and employee information.
Analyzed project budgets and timelines, ensuring adherence to financial constraints while maximizing resource efficiency.
Utilized crisis intervention techniques to manage emergencies, enhancing client safety. Coordinated medical appointments, ensuring timely follow-ups for client health management. Facilitated client transportation to appointments and social activities, supporting community integration.
Administered medications per care plans, maintaining adherence to prescribed treatments. Documented patient information and health changes, contributing to comprehensive care reviews.
Fostered trusting relationships with clients, enhancing their comfort and openness during care sessions, which improved overall satisfaction. Monitored client health, promptly reporting changes to supervisors, leading to timely interventions and improved patient outcomes.
Documented client behaviors and progress meticulously, facilitating informed case reviews and enhancing care strategies.
Coordinated transportation for clients to appointments and social activities, ensuring consistent access to essential services and community engagement. Administered medications according to care plans, ensuring compliance and contributing to clients' health stability and well-being.
Calibrated machines to ensure optimal quality and productivity in manufacturing. Resolved technical issues during assembly, minimizing downtime. Reviewed work orders to efficiently allocate materials for production. Labeled and stamped finished products for accurate shipping and traceability. Set up production lines, enhancing workflow and efficiency. Calibrated machines to ensure optimal performance, resulting in consistent quality and enhanced productivity across production lines.
Executed thorough inspections of finished products, identifying defects early to maintain customer satisfaction and reduce returns.
Coordinated with team members to streamline assembly processes, reducing downtime and fostering a collaborative work environment.
Implemented a new labeling system for finished goods, improving accuracy in tracking and expediting shipping processes.
Provided assistance in setting up production lines, demonstrating a commitment to team success and efficient operations.
NOV 2018 - AUG 2021
MOUNT VERNON, OHIO
Production Worker, Mauser
FEB 2017 - AUG 2021
MOUNT VERNON, OHIO
Assistant Manager, Sunoco
JUN 2014 - JAN 2017
GAHANNA, OHIO
Cashier, Family Dollar
Calibrated machines ensuring quality and productivity, enhancing output consistency. Resolved technical issues during assembly, minimizing downtime and boosting efficiency. Analyzed work orders for material needs, optimizing production flow and reducing waste. Verified product accuracy against blueprints, ensuring high standards and customer satisfaction.
Performed minor machinery repairs, maintaining operational continuity and reducing costs. Calibrated machinery to exceed quality standards, enhancing production efficiency and ensuring consistent output.
Analyzed work orders to optimize material usage, leading to reduced waste and enhanced production timelines.
Managed project teams and improved operational efficiency through strategic delegation. Enhanced sales accuracy by maintaining precise transaction records using POS systems. Boosted team performance with regular feedback and coaching, achieving measurable results. Ensured compliance with safety standards, enhancing workplace safety and policy adherence. Facilitated cross-departmental coordination, streamlining operations and improving workflow.
Streamlined daily operations by optimizing staff schedules, resulting in improved service efficiency and enhanced customer satisfaction.
Provided ongoing coaching and mentorship to team members, fostering a collaborative environment that encouraged professional growth.
Analyzed sales trends and inventory data to inform strategic decisions, leading to substantial improvements in stock management.
Implemented quality control measures that elevated product standards, minimizing discrepancies and increasing customer trust.
Handled transactions efficiently, ensuring accurate cash and credit operations. Enhanced customer loyalty by promoting store programs, boosting sales. Maintained organized workspace, ensuring compliance with security protocols. Processed returns and exchanges, adhering to store policies and customer satisfaction. Verified age for restricted purchases, ensuring legal compliance. Streamlined cash handling processes, ensuring accurate transactions and reducing discrepancies, resulting in improved financial integrity. Provided exceptional customer service, fostering a welcoming environment that encouraged repeat visits and strengthened customer relationships. Conducted regular price checks and inventory assessments, leading to informed pricing strategies that enhanced sales performance.
Maintained organized cash drawer and work area, ensuring compliance with company policies and enhancing overall operational efficiency.
Education
JUN 2003 - MAY 2007
MOUNT VERNON
High School Diploma, Mount Vernon High School
Courses
Med Admin at DODD
CPR at Red Cross
Standards of Conduct at DODD
Reporting Guidelines at DODD
Skills Leadership Experienced Communication Expert Problem Solving Experienced Time Management Expert Risk Analysis Experienced Project Management Experienced Microsoft Office Expert Google Workspace Experienced Budget Management Experienced Quality Control Experienced Team Development Experienced Process Improvement
Statistical Analysis CPR Expert
Med Administration Expert Healthcare Coordination
Data Analysis Creative Problem Solving
Analytical Thinking Experienced Networking
Negotiation Skills Budgeting
Performance Metrics Training Development
Time Optimization Experienced Event Planning
Client Engagement Experienced Strategic Thinking Experienced Health Education Experienced Team Motivation Experienced Crisis Resolution Change Advocacy
Empathy Development Experienced Client Support Experienced Languages English Native
References
740-***-**** Kim Davis
Laurels of Mount Vernon nursing home
740-***-**** Daniel Jandzinski
Soap and water
***************@*****.***
Michael Fullmer
Owner Fullmer Remodeling LLC
Hobbies I love being outdoors, camping, hiking, spending time with my family, raising my children, family life.
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