Digital Marketing Service Representative
Resume:
A N I T A
RELATIONSHIP ASSOCIATE
PROFESSIONAL OVERVIEW
Proactive and assertive Banking Customer Service Representative with strong focus on providing exceptional customer experiences. Adept at resolving complex inquiries and ensuring client satisfaction through articulate communication skills. Forward-thinking approach to problem-solving and consistently pursuing excellence in service delivery. Passionate about building strong client relationships and standing out in competitive environment. WORK EXPERIENCE
Digital Marketing Associate
Lacombe Pet Clinic Inc, Red Deer April 2024- Aug 2024
• Developed optimization strategies that raise the company website's search engine ranks and keep up with all the latest techniques.
• To improve the website's SEO ranks for keywords, optimized site metadata, including titles, descriptions, alt tags, headings, and schema.
• Monitored daily performance metrics with SEO tools such as Google Analytics to assess SEO tactics' efficacy.
• Executed daily SEO and link-building tasks, emphasizing on-page optimization, technical SEO, and off-page link-building strategies. FC Associate
AMZL Logistics- DS Variable, Burnaby Nov 2022- April 2024
• Accurately picked and shipped customer orders using handheld devices and warehouse management systems.
• Participated in safety education and supported a culture of safety and continuous workflow improvement initiatives.
CONTACT
EDUCATION
Master of Business Administration
University Canada West, Canada
2023
Master of Computer Application
2014
Bachelor of Science
2011
SKILLS
• Relationship Management
• Sales proficiency
• Administrative Support
• Data Management
• Client confidentiality
• Data Tracking &
Reporting
• Transaction processing
• Critical Thinking
• File Organization
• Adaptability and Flexibility
• Marketing Strategy
• Compliance Handling
• MS Office
ANITASHEORAN787@GMAIL.
COM
SURREY, BC
https://www.linkedin.com/in/anit
a-sheoran/
• Delivered a positive customer experience through accurate and timely order fulfillment.
CS Associate (TCD)
Amazon Development Centre Pvt. Ltd Aug 2020- Feb 2021
• Solved customer queries, maintained good relationships with them and managed their data.
• Ensured client satisfaction by responding promptly to inquiries and suggesting improved procedures.
• Maintained records of client queries in the customers' accounts. Relationship Associate
Max Life Insurance / Axis Bank April 2015- Aug 2017
• Generated new business by acquiring customers and leveraging referrals from other sales channels.
• Led a team of 10, provided comprehensive training on new products, and enhanced team members' professional skills.
• Maintained accurate employee performance records, including evaluations, feedback, and any disciplinary actions taken.
• Generated pending case status reports and Coordinated with Max Life Insurance and Axis Bank for any discrepancies.
SEO Executive
Dream Infosoft Technology July 2014- March 2015
• Conducted keyword research and optimized ads for better performance on search engines and social media, coordinating efforts with internal and external partners as needed.
• Managed content and handled digital promotions across multiple social media platforms.
• Developed and monitored SEO strategies to generate traffic.
• Create engaging web content, like blog posts and page descriptions, to raise the website's search engine rankings.
CERTIFICATIONS
Certified Digital Marketing
Associate
• Digital Marketing Institute
• Issue Date - Dec 2022
Google Analytics for Beginners
• Google Analytics Academy
• Expiring- July 2026
Digital Advertising
• HubSpot Academy
• Expiring- Jan 2026
Email Marketing 2023
• HubSpot Academy
• Expiring- Sept 2025
Google Ads Display Certification
• Skillshop
• Expiring- May 2026
Contact this candidate