Data Entry Customer Service

Jakki Hawkins

240-***-**** *************@*****.***

Professional Summary

Driven professional with a solid background in Data Entry and Customer Service. Proficient in maintaining precision in financial processes by meticulously verifying entries, reconciling system reports, and allocating expenses to relevant accounts and cost centers through thorough analysis of invoices and expense reports. Skilled in efficiently managing computerized databases and records, showcasing expertise in entering purchase orders into the system while providing comprehensive data entry support. Experienced in utilizing various software tools, including Microsoft Office, Google Drive, 10-Key Adding Machine (16,000+ KPH), Sage Accounting, Sunrise Accounting, Five9, Zendesk, Day Force, Hurdlr, and adept at handling a multi-line phone system. Possesses excellent oral and written communication skills, dedication, and dependability, positioning for success in roles such as Administrative Assistant, Data Keyer, and Customer Service. Professional Experience

J29 Innovative Solutions, Inc.

Patient-Provider/Independent Dispute Resolution Clerk 12/2023-Present (Remote) Performed data-entry and data-handling procedures. 07/2022-12/2022 (Remote) Served as clerical support for arbitration process related to the No Surprises Act. Performed other duties as assigned.

Laansu, Inc., Sterling, VA 01/2023-07/2023 (Remote) CRSS Coder

Obtain data from a nationally representative sample database. Code crashes that result in a fatality or injury and those involving property damage. Concentrate on crashes of most significant concern to the highway safety community and the general public. J29 Innovative Solutions, Inc. 11/2021-05/2022 (Remote) Part D Medical Appeals Clerk

Accurately entered data from the Task Order’s internal workflow system into the Medicare Appeals System. Closes cases in the MAS in accordance with Task Order training and CMS MAS. Uploads all relevant case file documents to the appropriate case when closing the case in MAS. Corrects data in the MAS pursuant to weekly-distributed reports. Performs imaging and indexing activities, as directed, and required. Participates in special projects and performed other duties as assigned. Timeline goals met with 99% accuracy or greater.

First United Methodist Church, Laurel, MD 07/2019-08/2021 Office Manager

Answer the telephone and direct callers to appropriate staff members. Welcome members and guests to the facility and assist with needs. Manage the church calendar and schedule events in our facilities. Manage the computerized database of church members and records. File records and information so that it can be located for later retrieval. Create and print the weekly worship bulletins.

Assist the pastor and other staff with targeted mailings, information requests. Create and maintain the annual end of year and charge conference reports. Create, edit, and maintain accurate church membership records such as change of address. Serve as the official church Office Assistant at quarterly Church Council meetings and Annual Charge Conference.

Attend and participate in staff meetings and staff training events. Open and close the church office daily.

Conduct any additional tasks as reasonably assigned by the Senior Pastor. Jackson Hewitt Tax Services, Laurel, MD 12/2018-04/2019 (Remote) Operations Support Representative – Tier 1

Assist with hardware issues for the franchise and corporate employees. Assist with networking troubleshooting issues.

Record cases in Zendesk.

Respond via webchats and phone.

Communicate with the team and supervisors through Skype for Business. Employment break 03/2018-11/2018

Systems Connection of Maryland, Savage, MD

Accounts Payable Specialist 03/17-02/2018

Reconcile processed work by verifying entries and comparing system reports to balances. Charge expenses to accounts and cost centers by analyzing invoice/expense reports. Recording entries.

Pay vendors, schedule, prepare, and print checks weekly. Resolving purchase orders, invoices, or payment discrepancies and documentation. Attention to detail.

Thoroughness and organization.

Data Entry skills.

Data Entry Specialist 10/99-02/2017

Manage and enter warehouse receivers for 12+ clients daily. Copy and fax receivers to each individual client.

Enter purchase orders into the system.

Update changes with wrong purchase order numbers.

Established, organized, and maintained office files. Organized and interacted with in-house field representatives. Answered high volume multi-line phone system with incoming calls. Education

Surgent Income Tax School, Radnor, PA

Tax Preparation Certification

Online Comprehensive Tax Courses – 07/2021

Penn Foster Career School, Scranton, PA

Bookkeeping & Accounting

Online Courses – 12/2021

Bowie High School, Bowie, MD

High School Diploma

Relevant Coursework – 06/1981

Certifications

PTIN Holder (Professional Tax Identification Number) Annual Filing Season Program (AFSP) Record of Completion Holder HIPAA Certification

Previous company experience includes:

Tax Preparer Assistant Payroll Manager Executive Assistant Accounting Clerk Cash Handling

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