Accounts Receivable Customer Service
Resume:
Josita M. Amado
Chesapeake, VA 23324
**********@*****.***
Commercial, Consumer and Medical Collections Professional Seeking a challenging position where extensive experience and interpersonal skills may be professionally utilized while allowing for advancement. SUMMARY OF QUALIFICATIONS
Background includes extensive and diversified experience in these key areas: collections, (commercial, consumer and medical), accounts receivable, negotiating, payment processing, settlement arrangements, problem solving, customer service, insurance verification, appeals, reimbursements, credit lines, records management, reports, clerical support, appointment scheduling
Highly self-motivated; well-organized and detail-oriented; interact effectively with management, co- workers and the public; work well under pressure.
TECHNICAL SKILLS
Hardware: Personal Computers, IBM System AS/400
Software: Microsoft (Word, Excel, Outlook, Windows), Acumen, Internet PROFESSIONAL EXPERIENCE
Harris Teeter
2024 to Present
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem stamps and coupons.
• Cross-sell products and introduce new ones.
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
CKS Financial Chesapeake, VA
2015 to 2022
Debt Collector
*Responsible for collecting on charge-off accounts by making and receiving calls. Our Collectors must perform skip-tracing techniques, document accounts accordingly and obtain and evaluate financial information for the purpose of negotiating payment of the balance in full, settlement and/or payment plan.
Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
Contact consumers via outbound/inbound phone calls and other means of communication to secure the balance of debt by negotiating payment terms and methods. Provide thorough, efficient, and accurate account updates on each call made or received. Utilize various means of skip tracing to locate customers Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry. Provide feedback to management concerning possible problems or areas of improvement. Meet and exceed the expected monthly goals assigned by management. Community Home Health Care, Spring Valley, NY 2013 to 2014
Home Health Aid
* Monitor patient condition by observing physical and mental condition,? support patient by providing light housekeeping, shopping, preparing meals, bathing, dressing and grooming
* Maintains safe secure environment, assist patient with walking exercise Chase Receivables, Hawthorne, New York 2012
to 2013
Self-Pay Collections
* Locate and notify customers of delinquent accounts my mail & telephone, post payments to customer?s accounts, keep records of monies collected and status of accounts, arrange payment plans for customers based on their financial situations, answer customers questions. Help customers understand their account and research any problems they may have, handled accounts dealing with work-man comp and no fault and medical INS. companies.
- Excellent references available upon request -
Contact this candidate