Receivable Specialist Call Center
Resume:
Ray Mccart
Currently seeking employment
Mount Ephraim, NJ 08059
*********@*****.***
Professional Summary
Results-driven with the ability to exceed productivity standards. Maintain rapport with co-workers and management. Demonstrated proficiency using software applications including Microsoft, Google, and Apple. Strong service, sales and customer satisfaction skillset with the capacity to establish instant rapport and trust with customers and colleagues. Independent, detail-oriented, and creative thinker with outstanding negotiation and management expertise.
Authorized to work in the US for any employer
Work Experience
Account Receivable Specialist
NOVO-Remote
March 2022 to October 2024
New fintech company, founded in 2016.
1 of 4 new hires in a new department. We started reconciling small business accounts lending. I personally was responsible for approximately 400 accounts when laid off. CSR II
Freedom Mortgage-Remote
October 2021 to March 2022
Temporary position through Contemporary Staffing Solutions. Assisted loan officers with customers refinancing.
Banking Specialist (CSR Inbound Call Center)
TD Bank-Mount Laurel, NJ
January 2017 to December 2019
· Protect the security of the inbound calling customer and handle the reason for the call proficiently.
· Always think of promoting other lines of business while handling and resolving the original concern. Suggestively sell any other lines of business that my benefit that particular customer. Regional Sales Administrator
Keune Haircosmetics-Charlotte, NC
July 2014 to August 2016
· Seven State territory. Assisting sales representatives. on education, techniques, and product knowledge throughout my territory as well as any kind of special events.
· Creating programs/advertisements for educational events held at various locations.
· Booking of all travel arrangements via concur.
· Weekly expense reports, status reports, summaries, projections, etc. submitted to management including inventory maintenance for all distributors within my territory. Student Loan Specialist
JPMorgan Chase & Co-Tampa, FL
May 2013 to January 2015
Indian call-center for overdrawn student loans that have not been charged off. Assist the customer with options to be able to resolve the debt and bring the account current, maintaining other lines of business and utilizing them if need be. I have several references from this position. Supervisor
VanRu Credit Corp.-Largo, FL
January 2009 to December 2013
Brought on by companies to steadily increase collections, which ensured high profitability.
• Supervised more than 25 recovery agents for a variety of clients to ensure quotas were met.
• Clients included Utilities, Department of Revenue Iowa, Peco, Nat Grid, Bank of
• America, Palisades, Ford, Fairlane, & T- Mobile.
• Developed training material for new hires to establish smooth transition to workplace.
• Captured the interest of new hires to achieve quotas through education and motivation.
• Provided daily projections to upper management and weekly projections to clients. Account Supervisor
Account Receivable Management/Wachovia-Colorado Springs, CO January 2004 to December 2009
· Responsible for approximately 25 first party Wachovia recovery agents for overdrawn accounts..
· Utilized collection tactics regarding overdrawn/delinquent checking and savings accounts.
· Achieved Top Producing Collector through strategic planning.
· Responsible for daily/monthly projections and quotas.
· Fostered excellent working relationships with management and cultivated staff productivity. Senior Collection Representative
RMA Risk Management Alternatives-Marlton, NJ
May 2001 to January 2004
• Handling a portfolio of student accounts That were both charged off, as well as not.
• Effectively Skiptracing to locate the debtor or his parents to collect on the debt.
• Educate on the importance of credit and facilitate with other available creditors to consolidate the debt. Randall Mayes Property Administrator at PHHF Ray’s General Manager during time at Van Ru “Mr. McCart worked for me for several years at Van Ru Credit as a Supervisor. He was very efficient, showed much opportunity for advancement, and was well liked by all whom worked with him.
His work ethic spoke magnitudes and his leadership skills were unmatched.” Rosanna Curci Chief Operating Officer at Smart Churches
“ I worked with Ray for 3 years for an accounts payable company. Ray is a dynamic, intelligent, resourceful employee who works well independently and as a team player. He is self-motivated and always striving to achieve and surpass goals. I highly recommend Ray and consider him to …” Education
Camden County Community College - Blackwood, NJ
Highland Regional High School - Blackwood, NJ
Skills
• Telecommunication
• Accounting
• Sales
• Problem-solving
• Microsoft Office
• Reliability
• Project management
• Administrative experience
• Bookkeeping
• Purchasing
• Flexibility
• Marketing
• Management
• Negotiation
• Accounts payable
• Team Work
Awards
Many customer letters of appreciation
November 2018
TD WOW
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