Sales Manager Service
Resume:
Sicklerville, NJ *****
Phone: 856-****-****
Email: **********@*****.***
Professional Experience:
Conference Service Manager
Live! Casino & Hotel Philadelphia - Philadelphia, PA., August 2022 – Current
Coordinate details for corporate groups – (1 -600), meeting, food beverage and av details.
Meet and greet the customers during the planning and execution phase.
Communicate group details in writing and verbally to customers and operation departments.
Partner with the banquet department, front desk and av teams to help plan a successful event for customers.
Deliver excellent customer service to the guest.
Conduct formal pre- and post-con meetings.
Input group rooming lists, create reservation links and update reservations.
Create Meeting room diagrams.
Create banquet event orders.
Create banquet event orders for in-house events
Conduct banquet event meeting.
Attend and report out at Operation Meetings.
Order department Supplies.
Run department Reports.
Sales Coordinator
Wyndham Philadelphia Historic District – Philadelphia, PA., April 2017 – August 2022
Answers and screens all internal and external calls.
Plan and coordinate event details for groups with limited food and beverage requirements.
Input rooming lists, make reservations, create reservation links in Passkey.
Confirm group billing with accounting partner.
Schedule site inspection for client and sales manager.
Sort and distribute mail.
Order office supplies.
Create and distribute hotel newsletter.
Process hotel invoices.
Event Manager
PA Convention Center – Philadelphia, PA., March 2017 – April 2017
Toured space.
Meet staff.
Attended pre con meeting.
Shadowed a current event manager.
Meet with customers and produce details for a meeting.
Sales Coordinator
Wyndham Philadelphia Historic District – Philadelphia, PA., August 2016 – March 2017
Perform all administrative duties as required by the General Manager and Director of Sales.
Create banquet event orders for in-house events.
Perform reservation agent duties such as input groups detail in Opera (Software).
Compile sales kits for sales managers.
Create amenity details for VIP customers.
Order office supplies.
Hotel Newsletter.
Process hotel invoice.
Input Sales Manager Leads.
Operations Support Coordinator/Executive Assistant
DeVry – Philadelphia, PA., May 25, 2016 – August 13, 2016
Greet and direct guests and students.
Answer and direct calls.
Respond to inquiries and requests for information.
Reserve classrooms.
Prepare faculty for classes and meetings.
Compile student documents for database.
Prepare reports.
Assist students with registration.
Schedule apportionments with professors.
Administer and process placements evaluation recording results.
Concierge
Lions Gate Community Retirement Center – Voorhees, NJ., May 2015 – May 2016
Process document, assuring all content is complete and accurate for residents.
Greet visitors/families with a friendly and professional attitude.
Answer client questions with confidence and enthusiasm.
Distribute daily mail.
Order office supplies and track inventory.
Update and maintain phone list.
Provide administrative assistance to the director of activities.
Answer all calls, transfer, and communicate messages.
Screen all visitors and contractors, ensure proper authorization to enter resident apartments.
Maintain resident information such as medical and phone.
Office Associate
Kmart – Glassboro, NJ., October 2014 – March 2017
Balance cash room, opening and closing.
Verifies, records and witnesses cash amounts deposited by cashiers.
Orders, maintains, and distributes change according to store needs.
Prepare, issue, and collect cashiers’ banks daily,
Prepare bank deposit.
Process purchase orders.
Input daily deposit in company system.
Senior Event Manager
The Atlanta Evergreen Marriott – Stone Mountain, GA., March 2013 – December 20, 2013
Prepare function details for groups from 1 – 500 people.
Meet and greet customers to gather food, beverage and av details.
Create banquet event orders of group details to provide to the operations team.
Collaborate with the chef, banquet staff and av to execute group details.
Conduct pre and post meetings with customers and staff.
Work with accounting and reservation departments on group details.
Revenue Management
Event Manager
Philadelphia Downtown Marriott – Philadelphia, PA., June 2010 – March 2013
Prepare function details for groups from 1 – 500 people.
Coordinate and plan a successful event for customers.
Partner with operation team to provide customers’ an excellent event.
Ensure a smooth turnover process from sales manager to event manager with client.
Maintain group catering and room revenue on a weekly basis.
Obtain customer feedback at the conclusion of their event.
Provide customer accurate billing,
Senior Event Coordinator
Philadelphia Downtown Marriott – Philadelphia, PA., June 2002 – June 2010
Responsible for detailing in-house meetings, securing space and creating menus.
Assisted Director of Event management with coordinating small and large group details.
Maintain trace system and tracked information.
Filed correspondence, reports, and meeting minutes.
Answer calls in a professional manner.
Coordinate Director of Event Management calendar.
Performed receptionist duties.
Human Resources Executive Assistant
Philadelphia Downtown Marriott – Philadelphia, PA., January 1999 – March 2002
Assistance to the Director of Human Resources.
Input documentation into PeopleSoft (company software).
Assisted Benefits coordinator with new employee benefits orientation.
Process Employees Credit Union task, such as deposit, and withdrawals.
Hand out Checks on pay day.
Witness exit interviews.
Handle all DHR correspondence and files.
Assist Payroll Coordinator with daily time sheets.
Answer calls.
Greet associates in a warm and friendly manner.
Handled confidential information.
Software Skills
Proficient in Microsoft Office
PeopleSoft / OnDemand
Delphi
Delphi. DC
Opera
HMS
Passkey
Social Tables
Sertifi
Education
Bachelor's Degree, Human Resources Management
DeVry University – Philadelphia, PA., May 25, 2011
Contact this candidate