Customer Service/Receptionist/Data Entry

**/**** - ******* ******** ************ Services

CDS, Kyle, TX

Interact with customers to provide samples of products and provided descriptive information about mutilate rotating products.

**/**** - 12/2024 Sales Associate and Cashier

Burlington's Coat Factor, San Marcos, TX

Seasonal position working as a sales associate and cashier. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Handled high volumes of transactions during peak hours, maintained composure under pressure. Established rapport with regular customers, fostering loyalty and contributing to an increase in repeated business.

02/2024 - 06/2024 Frontline Associate

Sam's Club, San Marcos, TX

Enhanced customer satisfaction by providing timely and efficient service at the front line. Processed interactions quickly and accurately, ensuring customers' needs were met promptly.

09/2017 - 04/2018 Deli Clerk (Delicatessen Clerk)

Randall's Grocery, Georgetown, TX

Perform a variety of food preparation duties such as preparing cold foods, slicing meats and cheeses. Took customer and customized orders to specifications. At closing time cleaned and sanitized machinery, also swept and mopped floors and cleaned counter surfaces.

09/2016 - 01/2017 Administrative Assistant

Experience Works/Open My World, LEANDER, TX

Print daily schedule for sessions. Use of QuickBooks for A/P, A/R and monthly reconciliations. Prepare and deliver bank deposits. Data entry in Sales Force 08/2013 - 01/2015 Sales Associate

Lowe's Improvement, LEANDER, TX

Greeted and assisted customers with home improvement projects; Opened and closed the Seasonal Department; Took inventory and stocked; Did data entry of merchandize for deliveries; Kept department clean and shelves labeled correctly; 08/2012 - 07/2013 SALES ASSOCIATE

TJ MAXX, CEDAR PARK, TX

YOLANDA BARRIENTOS

930 Grandview Dr, San Marcos, TX 78666

Phone: 512-***-****

Email: *******@*****.***

Professional Summary

10 + years of experience performing clerical office and/or administrative support work. Experienced with office software programs including Microsoft Word and Excel. Experience in speaking effectively in both English and Spanish also in writing and reading. Have worked in a high-volume call center answering over 90 calls a day.

Have great knowledge of data entry and file confidentiality. Assisted management, other administrative support staff to complete daily and monthly activities and goals. Maintained the office records retention schedule and filing system.

Participated in special projects of customer retention and resolution. Employment History

Greeted and assisted customers in the Jewelry Department; Cashiered and gave proper change to customers; ; Stocked clothes, shoes, and luggage; 08/2010 - 11/2011 Administrative Asst./Mail Clerk/Customer Serv.Rep. Evins Personnel, AUSTIN, TX

Distributed incoming mail; Made copies and kept records of all faxes received; Worked in a Call Center, assisted customers with CHIP applications; Noted each call into computer;

10/2008 - 07/2010 Administrative Assistant/Receptionist Goodwill Temporaries, AUSTIN, TX

Greeted customers and answered multi-line phone; Opened mail and distributed to co-workers; Entered a large volume of data at Texas Comptrollers of Public Accts; Used office equipment, faxing, coping

12/2003 - 08/2008 CUSTOMER SERVICE TECHNICIAN/INSURANCE SPECIALIST I TEXAS DEPT. OF INSURANCE, AUSTIN

Answered in-bound calls and assisted customers with agent/agency application questions; Assisted customers with the rules and regulations of the Insurance Board; Used MS Word, Excel, Access and Office; fax; photocopier; General Studies

2 Years at College or a Technical or Vocational School Austin Community College,

Education History

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