Customer Service, Warehouse, Order Selector, Pallet Jack Operator, etc
Resume:
Gregory Glover
RESUME SUMMARY
Warehouse Management Professional with over 13 years of experience in order selecting, merchandising, customer service and warehousing. Seeking to acquire a position with an innovative company that will utilize my current skill set of production management, capacity planning, material control and purchasing.
EDUCATION
May 1994
Dreher High School
Columbia, South Carolina
Diploma
RELEVANT SKILLS
Voice Picking System
Data Entry
Reach Truck/Hi-Lo, Double Pallet Jack operator
Order Selector
•Management
•Business process improvement
•Microsoft Office (Word and Excel)
•SAP Production and Procurement Software
•SAP Handheld Application System
•Problem solving
•Critical thinking
•Attention to detail
•Thoughtful leadership
CONTACT
**********@*****.***
PROFESSIONAL EXPERIENCE
July 2023- Present Sysco Guest Supply Lithia Springs, GA 30122 Senior Warehouse Associate/Order Selector
Proficient in all aspects of order selecting. Cross trained in receiving as part of the put away team. Mastered battery-operated equipment e.g., Reach Truck/Hi-Lo and Double Pallet jack.
•Maintained average of 100-150 cases picked per hour (1000+ a day)
•Pulled orders by using voice picking system and placing them on pallets.
•Performed daily inventory counts.
•Mastered 5S Lean protocol.
•Strong ability to replenish/Item Demand all inventory to fulfill customers’ orders.
•Strong attention to order specifics and customer retention.
•Capable of multitasking and changing job functions to meet the needs of customer and company.
April 2015 - February 2022 Walmart Inc. Lithonia, GA Support Manager
Supervised and delegated operations to a higher safety level, increased bottom-line and employee performance. Strong ability to teach, train,
lead and direct diverse associates. Specialized in product ordering, shipping and receiving, upper management roles and responsibilities, multitasking for multiple departments, handling vendors, customer concerns and complaints. Proficient in Microsoft Word, Excel and Microsoft handheld device (TC70).
•Planned and forecasted Inventory/Shrink control.
•Supported backroom organization/cleanliness, inventory audits, SKU and POS.
•Excelled in customer satisfaction.
•Handled training and directing of associates and managers on core skills and competencies.
•Directed safety team and daily production team meetings.
•Guided floor operations to promote sales and opportunities to teach and train associates.
Customer Service Manager (CSM)
Managed daily financial operations. Responsible for training and supervising multiple associates. Proficient in bookkeeping, accounting, register audits and data entry. Proficient in addressing and resolving customer questions, concerns and complaints.
•Reduced shrink from 2.24% to 1.83%.
•Exceed management expectations by meeting daily numbers and projections.
•Achieved growing customer retention by 5%.
•Spearheaded day to day operations resulting in increased bottom-line.
•Organized and delegated teams to assist with other operation needs.
April 2014 – March 2015 General Wholesale Company Atlanta, GA Production Crew
Hands on experience in handling corrugated bundles. Proficient in the operation of MHE- Forklift and standalone lift. Ability to move pallets and other equipment. Proficiency in using hand trucks, dollies, motorized carts and pallet jacks.
•Pulled orders by using a voice picker and RF scanner.
•Maintain merchandise and inventory levels.
•Load and unload shipments from trucks.
•Followed established safety procedures and maintaining warehouse upkeep.
January 2012 – November 2012 Ceradyne Inc. /3M Lexington, KY 40511 Production Operator
Manufactured ceramic components by preparing tools, hot pressing, mixing, foiling, grinding and cleaning various types of compositions. Maintained condition of equipment and processes to safely produce quality products and meet company and client's delivery requirements.
•Strong ability to learn and participate in 5S, Lean and Six Sigma projects.
•Excelled at performing and operating a 15ton remote overhead crane.
•Proficient in operating grinders, sandblasters, hydraulic presses, hand tools, and standard industrial tools
•Demonstrated Core Values, safety procedures and company policy and procedure.
•Adapted and was able to work in extreme hot and cold conditions.
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