Customer Service Account Manager

SUMMARY

I'm in my **'s and wanting to find a field I can work from home as I work into my retirement years. Wanting to get out of the construction side of our business and give my body as rest from the heavy lifting and duties it requires. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Customer Service is something I pride myself on and making our customers happy throughout our transactions.

SKILLS

Production Planning, Project Management, Budget Management, Power and Hand Tool Operation, Schedule Management, Construction Quality Standards Project Support, Construction Management, Safety Knowledge, Cost Control, Staff Management, Job Bidding, Building Codes and Regulations, Permits, Customer Service, Accounting Payables & Receivables, Order Job Materials and Final Walk Through on all jobsites.

EXPERIENCE

06/2010 - CO-OWNER/OPERATOR -CURRENT (TJR Services) - Poolville, TX $60,000 Roofing, Remodeling, Chimney Sweep & Dryer Vent Cleaning Bookkeeping, Accounts Payable/ Receivable, Invoicing, Filing, Reporting, Scheduling Physically help on jobs with all tasks at hand. Monitored daily construction and evaluated project progress, contract compliance and safety. Conducted walk-through inspections and other scheduled inspections with homeowners.

01/2009 - 06/2012 JOHNSON ELECTRONIC / THE INDIAN HUT - Alvarado, TX (SOLD BUSINESS) $50,000 Human Resources, Bookkeeping, Accounts Receivable and Payable, Payroll, Billing, Filing, Answer phones Timesheets, Compensation, Benefits, and Job Analysis Specialists Human Resources Training, Meeting and Convention Planners Bank Statements Bookkeeping, Accounting, Payroll and Timekeeping Clerks Human Resources Assistants communicates with employees or applicants to explain company personnel policies and procedures Examines employee files to answer inquiries and provide information for personnel actions Maintains and updates employee records to document personnel Records employee data, such as address, rate of pay, absences, and benefits, using personal computer Interviews applicants to obtain and verify information Explains company insurance policies and options to employees and files claim and cancellation forms, actions and changes in employee status Prepares listing of vacancies and notifies eligible workers of position availability Processes and reviews employment application to evaluate qualifications or eligibility of applicant Requests information from law enforcement officials, previous employers, and other references to determine applicant's employment acceptability Secretaries and Receptionists Safety Coordinator Job Scheduling and more. Performed basic accounting, payroll and bookkeeping services to manage business operations. Entered deposits, credit card charges and sales entries to facilitate cash management. Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections. Reviewed purchase documents and company receipts for reconciliation with statements. Documented transaction details to track and manage financial data. Reconciled vendor statements to assist in monthly closings. Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges. Received and recorded cash, checks and transfers. Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks. Prepared and processed payrolls. Performed bookkeeping and accounting consulting services.

12/2006 - 12/2008 Holland Acquisition - Ft. Worth, Texas (DOWNSIZED COMPANY) $58,000 + Quarterly Bonuses ($2,500-$5,000) HUMAN RESOURCES & PAYROLL ASSISTANT: Accounting / Accounts Receivable and Payable, Payroll, New Hire Timesheets and Billing, Petty Cash Account, assisted in employee recruitment, hiring and interview processes. Scheduled meetings with employees to address concerns and grievances. Handled employee discipline and termination to address policy infractions. Organized employee directories and updated individual contact information. Managed compensation, insurance and vacation days within employee benefits programs. Scheduled random drug testing for employees to diminish regularity risks.

01/1980 - 05/2008 H & R Block – Weatherford & Mineral Wells - Mineral Wells, TX (Family Branch -Offices) (Part-time/Seasonal work) $ 6,000 RECEPTIONIST & PREPARER: Filing, tax preparer, collections

01/2005 - 11/2006 Omni American Bank - Weatherford, Texas $22,000 + Bonuses PERSONAL BANKER: Customer Service, New Personal Accounts, Business Accounts, CD's, Weekly & Monthly Reports, filing, cash transactions, loans and deliver food one day a week for meals on wheels. Helped customers open and close accounts, apply for loans and make sound financial decisions. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Educated customers on variety of retail products and digital solutions, enhancing customer experience. Recognized transaction needs and educated clients on service and digital channels to assist with self-service. Maintained and built strong client relationships through quality, personalized interactions. Entered new account information into computers and filed related forms and other documents. Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults. Informed customers of procedures for depositing checks and applying for ATM cards.

01/2000 - 01/2005 Archer Daniel Midland Company - Quincy, Illinois $ 42,000 DIRECTOR OF SALES SOUTHWEST REGION SECRETARY: Safety Coordinator, answered phones, filing, mapping, payables and receivables, mail outs, helped with company newsletters, making flight, hotel and meetings arrangements Supported sales team members to drive growth and development. Weekly and Monthly reports. Facilitated and delivered presentations for account-specific meetings and conference calls.

07/1995 - 01/2000 Palo Pinto General Hospital - Mineral, TX $21,000 MEDICAL RECORDS and ANESTHESIA ASSISTANT- Surgery Anesthesia Assistant-Stocking Carts, Assist Anesthesiologist during procedures, Records Transport for 2 Years then moved to Medical Records Department- Chart Completion, Birth Certificates, Coding and Microfilming for 2 years.

EDUCATION & TRAINING

Weatherford Jr. College - Weatherford, TX Real Estate, 07/2006 Estate / Real Estate Agent, / In-Active Status Completed Real Estate Course Additional Coursework in Real Estate

National Education - Ft. Worth, TX Licensed Lab Tech, 08/1989 Center / Nursing Assistant Nursing Assistant skills- terminology, typing, drawing blood, assisting doctor during exams, checking vitals and recording & typing dictations. Status: Completed /

Weatherford High School - Weatherford, TX High School Diploma 05/1987

REFERENCES

Angie Robert s-Speech Therapist 817-***-****

Amy Lothridge -Bookkeeper 817-***-****

Gary Ward- Business Reference (469) 263-393

Contact this candidate