Customer Service Social Media

AMALIA GARCIA

Chicago, IL 312-***-**** *************@*****.***

Professional Summary

Results-driven and bilingual leader with extensive experience managing retail and operations teams across various industries. Proven success in leading high-performing teams, increasing sales, streamlining operations, and delivering top-tier customer service. Passionate about team development, customer engagement, and driving business growth through operational excellence.

Professional Experience

Store Manager Mattress Firm – Chicago, IL

Aug 2023 – May 2025

• Led multiple store units in meeting sales goals and operational KPIs.

• Trained and coached employees in sales, product knowledge, and customer service.

• Managed staffing, scheduling, and payroll functions.

• Drove an exceptional customer experience and resolved service issues effectively.

• Implemented marketing and social media strategies to boost brand engagement.

• Supported Spanish-speaking customers, enhancing inclusivity and satisfaction.

District Manager Cricket Wireless – Chicago, IL

Sep 2021 – Jul 2023

• Directed operations across multiple store locations.

• Managed hiring, training, and development of store managers and sales associates.

• Improved sales performance through market analysis and tactical planning.

• Oversaw budgets, payroll, and expense tracking.

• Ensured compliance with company policies and customer service excellence.

Team Lead Amazon Fresh – Chicago, IL

Oct 2020 – Jul 2021

• Supervised and coached a team to meet productivity and safety standards.

• Developed and implemented associate training plans.

• Ensured operational excellence and resolved day-to-day challenges.

• Stepped in for Area Manager as needed to maintain leadership continuity.

Team Lead Crocs – Chicago, IL

Jun 2019 – Dec 2020

• Led sales associates in achieving targets and enhancing store performance.

• Handled daily operations including visual merchandising and POS transactions.

• Ensured top-tier customer service using the C.H.A.R.M model.

• Participated in recruitment and performance evaluations.

Education

High School Degree Curie High School

Skills

• Leadership & Team Development

• Bilingual – English & Spanish

• Customer Service & Sales Strategy

• Retail & Store Operations

• Training & Performance Management

• Microsoft Office Suite

• Problem Solving & Conflict Resolution

• Social Media Marketing (Retail-Focused)

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