Customer Service Call Center

RH Rachel Harper

Wetumpka, AL ***** +1-205-***-****

****************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Experienced professional with a strong background in customer service and medical billing and coding within the healthcare industry. Committed to continuous knowledge and skill expansion, I thrive on embracing new challenges and growth opportunities. Recognized for my personable nature and diligent work ethic, I consistently deliver exceptional results and provide top-notch service to patients and colleagues.

SKILLS • Medical Coding

• Medical Billing

• Excel

• Typing

• CPT Coding

• Insurance Verification

• Medical Scheduling

• Data Entry

• HIPAA

• Clerical Experience

• Windows

• Medical Terminology

• Microsoft Office

• Hospitality

• Front desk

• Patient service

• Communication skills

• Computer skills

• EMR systems

• Customer service

• Patient care

• Medical records

• ICD-10

• Anatomy knowledge

• Time Management

• Customer Service

• Problem-solving abilities

• Critical Thinking

• Active Listening

• Call center experience

• Customer Relations

• Money handling abilities

• Complaint resolution

• Payment Processing

Customer satisfaction

measurement

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• Professional telephone demeanor

• Call Center Operations

• Microsoft Outlook

• Scheduling

• Follow-up skills

• Call Management

• Team Development

• Documentation

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 02/2022 to CURRENT Optum Hospice Pharmacy Montgomery, AL, US

Worked call center for hospice/ pharmacy services, 50-100 calls daily while providing customer service to resolve rejections, faxes included creating patient profiles with accurate diagnosis and medical history and medication, worked special projects and reports that eliminated duplicate profiles for the patient

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PATIENT ACCOUNTS REPRESENTATIVE 09/2019 to 03/2021 Central Alabama Radiation Montgomery, AL, US

• Lead Patient Accounts Representative

Insurance verification, VA Authorizations, referrals, obtains all necessary insurance referrals, schedule appointments and outside appointments, scheduled scans, posted patient payments, experience with ARIA software and Centricity

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PATIENT ACCOUNT'S REPRESENTATIVE/ CODING 09/2015 to 09/2019 SPECIALIST

PHYSICIANS'S PROFESSIONAL MANAGEMENT Montgomery, AL, US Posted insurance payments, resolved patient accounts with insurance, balanced multiple bank statements, ran weekly stats to balance green sheets for multiple clients, worked secondary claims, posted daily bank deposits, Medical Coding/Billing, promoted from Patients Accounts Department, coded anesthesia surgery charges for multiple clients, responsible for 5 clients and all of their charges, ICD-10, CPT, HCPCS, Encoder

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EDUCATION ASSOCIATE'S DEGREE 01/2015

VIRGINIA COLLEGE, Huntsville, AL

CERTIFICATIONS Driver's License

ASSESSMENTS Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity

PERSONAL

INFORMATION

Authorized To Work: US

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